Description
We are seeking an experienced receptionist who is enthusiastic about hospitality and delivering exceptional customer service.
Selected candidates will be responsible for performing duties related to the hotel receptionist position, including:
\- Check-in/check-out
\- Guest service
\- Providing information about hotel services and local leisure activities, and assisting guests during their stay (delivering messages, wake-up calls, handling complaints and suggestions, ticket reservations, etc.)
\- Handling customer inquiries via telephone and email.
\- Billing.
\- Daily review of arrivals and departures; assigning same-day arrivals and VIP services.
\- Coordinating with the housekeeping department for room preparation and departure procedures.
\- Reservation planning and follow-up.
\- Reviewing in-house reservations and those from Online Travel Agencies (OTAs).
\- Performing all internal support tasks arising from customer service throughout the entire process.
\- Managing occupancy-related tasks and sales of hotel services and products.
If you believe you meet the requirements for this position, do not hesitate to apply.
Job Type: Full\-time
Pay: 23,700\.00€ \- 26,000\.00€ per year
Work Location: In person