Front Desk Agent

Description

Job Summary: We are seeking a Front Desk Agent for Mondrian & Hyde Ibiza to manage reception, check-in/out, billing, and incident resolution under the supervision of the Front Office Manager. Key Highlights: 1. A unique opportunity to work with two distinct hotel brands. 2. Be part of a passionate team dedicated to creating exceptional hotel experiences. 3. Discounts at all Ennismore hotels and numerous businesses across the island. **Company Description** **About Us** **Mondrian \& Hyde Ibiza** Join us to enjoy a unique opportunity to work with two different hotel brands. **Mondrian Ibiza** is an elegant resort featuring 154 rooms and designer public spaces, including a spacious terrace overlooking the bay. **Hyde Ibiza** is a culinary paradise inspired by festivals and a showcase of music and nightlife, offering 401 rooms with natural textures and artisanal touches. Together, the hotels feature seven restaurants and bars—from premium sushi to Balearic cuisine, from sea to table. The hotels are managed by Ennismore, the fastest-growing lifestyle hotel company, in collaboration with Grupo Azul Mar Cala Llonga, owned by Apollo Investment Fund. **Job Description** What do we expect from you? Under the supervision of the Front Office Manager, you will be responsible for welcoming guests upon arrival and delivering efficient service from check-in through their entire stay until check-out. Your responsibilities will include... * Check-in: accurately complete guest profiles, avoid duplication and/or merging, pre-authorize amounts based on each reservation’s payment method, perform enrollment, explain Accor program benefits, offer upselling opportunities, and outline hotel services. * Check-out: verify billing accuracy, charge minibar for the final night, provide folios for service review, close billing according to the preferred payment method, offer e-folios, and release pre-authorizations. * Revenue and ancillary service management: laundry charges, minibar, parking, etc. * Daily cash handling: review daily invoices, conduct cash counts at shift start and end, close cashier terminals, and perform cash drops. * Provide customer service and information. * Review and understand credit limits, monitor for overages, and act accordingly. * Review next-day reservations. * Resolve incidents, complaints, and claims. * Log cases in Nubola and resolve them. **Requirements** What we’re looking for: * Minimum 2 years’ experience in this role. * Advanced English proficiency; additional languages are a plus. * Experience with reservation management systems. * Excellent teamwork skills. * Residency in or intention to relocate to Ibiza. **Additional Information** **What awaits you?** * A competitive compensation package and ample development opportunities. * **Contract type: Permanent\-intermittent.** * Join an innovative, fast-growing international group committed not only to building new hotels but also to building a global brand. * The opportunity to challenge the norm and work in a creative and rewarding environment. * Be part of a team passionate about creating exceptional hotel experiences and building a portfolio of brands. * A staff restaurant serves lunch daily. * Significant discounts at all Ennismore hotels and special discounts at numerous businesses across the island. * Numerous opportunities to progress and evolve as part of a global family of brands. * Regular team meetings—from team-building activities to our spectacular end-of-season party; we work hard, but we know how to have fun! *At Mondrian \& Hyde Ibiza, we promote equal opportunities for all individuals, regardless of gender, identity, age, sexual orientation, origin, disability, or religion. We foster diversity and inclusion, building an environment where every individual feels valued and respected.*