### **Description** **Mission** Ensure the proper installation, preventive and corrective maintenance, diagnosis, and repair of the company’s equipment at customer sites, guaranteeing compliance with established quality, safety, and response time standards, thereby contributing to customer satisfaction and operational continuity of the equipment. ### **Key Responsibilities** The person in this position will be responsible for: * Performing preventive and corrective maintenance on equipment installed at customer premises. * Diagnosing failures and identifying root causes of technical incidents. * Carrying out repairs, component replacements, and necessary adjustments to ensure proper equipment functionality. * Installing, configuring, and commissioning new equipment. * Preparing technical intervention reports and recording all activities in corporate tools. * Properly managing assigned spare parts and materials. * Ensuring compliance with quality, safety, and occupational risk prevention standards. * Maintaining smooth communication with customers, internal managers, and support departments. * Participating in continuous training programs to stay updated on products, equipment, and procedures. * Identifying process improvement opportunities and reporting recurring incidents. * Availability to participate in on-call duties, after-hours interventions, or emergency services, as per the company’s operational planning. **Key Performance Indicators (KPIs)** Performance in this role may be evaluated, among others, using the following indicators: * Average incident resolution time. * Customer satisfaction level. * Percentage of interventions resolved on the first visit. * Compliance with scheduled maintenance. * Quality of recorded technical documentation. * Compliance with safety standards. ### **Skills, Knowledge \u0026 Expertise** **SKILLS AND COMPETENCIES** **Technical competencies** * Technical diagnosis. * Electronics and hardware. * Management of digital tools. * Interpretation of technical documentation. **Cross-functional competencies** * Customer orientation. * Problem solving. * Organization and planning. * Effective communication. * Teamwork. * Adaptability. * Results orientation. * Continuous learning. **Level of autonomy** * Executes assigned interventions autonomously. * Escalates complex incidents to the Area Manager or Technical Support. * Manages assigned resources and vehicle spare parts stock autonomously. **EDUCATION AND EXPERIENCE** **Education level:** * Medium or Higher Vocational Training (FP) in Computer Systems, Electronics, Electromechanics, Industrial Maintenance, or similar. * Proficiency in Windows and mobile devices is required. * Knowledge of quality control procedures and hardware repair in ATMs, recyclers, dispensers, etc., is desirable. * Experience in the retail sector and cash-handling devices is desirable. * Basic technical English and native Spanish proficiency. * Training in occupational risk prevention is a plus. * Valid driver’s license is mandatory. **Experience:** * Minimum 2 years’ experience performing preventive and corrective maintenance of electromechanical, electronic, or technological solutions at customer sites. * Experience in customer-facing work environments. * Basic understanding of technical service operations and associated processes, enabling easy adaptation to GGS’s service model. **Equality, Diversity and Inclusion (DEI)** * Demonstrates consistent commitment to equal treatment, inclusive leadership, and creating a workplace where everyone feels valued and respected. * Actively identifies, questions, and mitigates biases in decision-making processes, ensuring fair and objective outcomes across all people-related practices. * Has the ability to foster respectful, diverse, and psychologically safe teams where individuals feel empowered to express ideas, collaborate openly, and raise concerns without fear. * Takes prompt, decisive, and appropriate action when discrimination, harassment, or exclusion arises, reinforcing organizational standards and values. Communicates inclusively and accessibly, and promotes equitable access to development, advancement, and recognition opportunities. **Health \u0026 Safety (H\u0026S)** * Maintains solid and up-to-date knowledge of management responsibilities related to health, safety, and well-being in the workplace. * Proactively identifies potential risks, implements preventive measures, and ensures safe working practices across all activities and environments. * Leads by example, consistently demonstrating safe behaviors and reinforcing a culture of responsibility and risk awareness within the team. * Actively supports emergency preparedness, wellness initiatives, and occupational health interventions to ensure ongoing employee safety and resilience. * Collaborates closely with Health and Safety specialists and ensures full compliance with organizational policies, legal requirements, and audit standards across the department. ### **About GLORY** **Global Leaders in Customer Experience Automation** With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. **Why Join Us** Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading\-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well\-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one\-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. **Glory Values** The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. * Customer Delight. We put our customers first. * Integrity. We do the right thing, always. * Innovation. We embrace new challenges and share the future. * Speed. We move fast, that’s how we stay ahead. * Diversity \u0026 Respect. We value the strength in our differences. * Teamwork. We succeed together.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
