Customer Service Manager

Description

Job Summary: We are seeking a Customer Service Manager to lead teams, enhance the customer experience, and ensure impeccable service in a dynamic environment. Key Highlights: 1. Lead and motivate delivery and customer service teams. 2. Ensure fast, efficient, and courteous customer service. 3. Collaborate cross-departmentally to ensure a seamless customer experience. **If, like us, you perform best when trusted, join our team \>\>** At Elis, we know we can count on the people we recruit — we entrust them with responsibilities, provide training, and support their growth. We believe in you and in the power of teamwork to achieve our goals! Joining Elis also means choosing a French group with international presence, solid foundations, human-centered values, and a commitment to the circular economy for over 75 years. Our mission? Rental and maintenance of professional textile, hygiene, and wellbeing items. And we do all this by consistently combining high standards with our CSR approach! **Are you passionate about leading a team to deliver flawless customer service?** Don't choose Elis if you don’t enjoy solving problems quickly, leading a dynamic team, and delivering exceptional customer service. **If you’re motivated to continuously improve the customer experience, lead delivery teams focused on quality service, and find satisfaction in efficiently resolving every inquiry or incident, this opportunity is for you!** As **Customer Service Manager** in our company, your responsibilities will include: * Leading and motivating the delivery and customer service team, ensuring their professional development and adherence to the highest service standards. * Ensuring all customer interactions are handled promptly, efficiently, and courteously, meeting established response time targets. * Coordinating and supervising the resolution of incidents, complaints, and inquiries, ensuring customer satisfaction at every stage. * Collaborating with other departments (e.g., production, dispatch, and sales) to ensure a seamless, uninterrupted customer experience. * Implementing and monitoring key performance indicators (KPIs) to improve service quality and team efficiency. * Developing and implementing strategies to enhance the customer experience, ensuring expectations are consistently exceeded. * Preparing periodic reports on departmental activity and areas for improvement. * Maintaining direct contact with key customers to ensure they receive the best possible service. **What Are We Looking For?** * Education in administration, logistics, or related fields. * 4\-5 years of experience in a customer service management role, preferably in industrial and/or service sectors. * Ability to lead and motivate a team while effectively solving problems under pressure. * Excellent communication skills, with capacity to manage both direct customer interaction and internal coordination across departments. * Results-oriented mindset, with ability to implement improvements and manage KPIs. * Flexible working hours to adapt to service demands. * Experience with customer relationship management (CRM) systems and other supporting technological tools. **What Do We Offer?** * An onboarding and training period to discover Elis, our services, and our business. * A competitive base salary \+ performance-based bonus. * Additional benefits: health and wellness plan, employee benefits, among others. **If you have experience leading customer service teams, are passionate about continuously improving the customer experience, and adapt easily to a dynamic environment, we want to meet you. Join Elis as Customer Service Manager and take your career to the next level.**