**Description:** ---------------- ***Who are we?*** At **BDXperience**, a brand of **W2M**, the travel division of the **Iberostar Group**, we work with a clear purpose: to deliver the best and most authentic travel experience, supported by local, committed, close-knit, and destination-expert teams. As an inbound operator, we provide services across major holiday destinations, backed by a solid track record that enables us to deeply understand the offerings and resources of each location. This positions us to deliver agile responses and advantageous conditions for our clients at all times. Our proposition is built on three pillars: * *Technological innovation* * *Exclusive products* * *Sustainable commitment* These are our differentiating objectives—what sets us apart in every experience we design. ***What will your functions and responsibilities be?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at the lowest possible cost. Your focus will be on corporate client service and, above all, cost efficiency. You will maintain contact with both end clients and representatives of tour operators represented by BDX, handle transport emergencies, and resolve them promptly. * Assisting corporate clients (tour operators represented by BDX) at the airport * Assisting end clients at the airport * Organizing airport transfers and optimizing occupancy * Managing delays and implementing short-term corrective actions * Monitoring potential post-travel incidents * Communicating with tour operators **Requirements:** --------------- ***We’ll love you if you are...*** * A strong communicator (oral/written) and empathetic, capable of understanding clients’ needs and concerns. * Detail-oriented. * Someone who can work effectively under pressure, set priorities, meet deadlines, adopt a solution-oriented and proactive attitude, anticipate problems, and propose solutions. * Dynamic, methodical, highly organized, and able to collaborate effectively within a team. * Experienced in assisting hotel guests and selling excursions. * Advanced English; additional languages are valued. * **Mandatory: start date in March.** ***Bonus if you also have...*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and skills: * Familiarity with local areas and hotels. ***What do we offer?*** Being part of ***W2M·People*** comes with benefits—because our team’s well-being is a top priority. Joining our project goes beyond just filling a position: it’s a journey of personal growth and care. * We support your professional development through continuous training programs and internal mobility opportunities. * We help optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to make the most of your free time with exclusive discounts on travel and hotel stays. * You—and your loved ones—matter to us: that’s why your birthday is a paid day off, so you can celebrate it your way. We’re seeking talent to further strengthen our destination operations. We’re seeking talent to further strengthen our destination operations.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
