Home Insurance Agent

Description

Job Description: Join us as an Assistance Agent at AXA Partners! Make a real difference every day in a dynamic role within a contact center, where you will support customers during their most critical moments. Want to apply? Great! The next step is to upload your CV; it doesn’t need to be perfect. We don’t use it to assess your suitability — what matters most is your potential. Before the interview, you’ll complete brief assessments to showcase your strengths. This helps ensure the role is right for you. You’ll receive more details upon application, and our Talent Acquisition team is here to support you. **Your responsibilities:** ----------------- * Receiving and making customer and/or insurer and/or provider calls according to established protocols, providing information about contracted services and recording data, ensuring the quality level set by the client. * Performing all necessary administrative tasks for case management (handling and/or redirecting complaints and claims, payments to customers and providers, etc.). * Locating and dispatching the appropriate assistance professional based on applicable coverage (repair companies, self-employed professionals, experts, etc.). * Managing urgent service calls according to operational procedures and defined instructions (tracking, information provision, alarm program, etc.). * Managing and analyzing technical expert reports, as well as specific documentation related to incidents (incident reports, police reports, legal claims, claims against third-party insurers, lawyers), and interpreting such documentation. Authorizing and paying expert fees. * Processing and controlling accounting closure. * Additional duties arising from operational needs: managing the incident inbox, payments, invoices. **You’re perfect for this role if you have:** * + High school diploma / FPII or two years’ experience in an equivalent position. + Initial training in home assistance claims processing. + Fluency in both spoken and written Spanish, and ability to transcribe information accurately during calls. + Customer orientation. + Flexibility and empathy. + Organizational skills. + Teamwork ability. + Service-oriented mindset. + Operational English is a plus. **Contract:** Permanent**Working hours:** 75%**Start date:** 10/08/2026 **Schedule:** Monday to Friday \- 09:00 to 14:40 or Monday to Friday \- 16:00 to 21:40 **Location:** Barcelona or Madrid **Salary:** €12,820.50 \+ €900 variable. **Who we are:** ------------------ We are AXA Partners: experts in designing and delivering assistance solutions and life, credit, and specialty insurance — together with and for our partners worldwide. What sets us apart? The experience and passion of our 8,500+ employees, and a robust global network of over 55,000 professionals. Thanks to them — and our innovative sector-specific technology — we continue evolving, adapting, and progressing, offering solutions and services that guarantee we’re always by people’s side, in every circumstance. Our passion is helping others. We combine cutting-edge digital technology with human excellence to constantly explore new ways of delivering efficient and reliable experiences when it truly matters. **Join a company that helps protect forests! At AXA Partners, we plant one tree for every new hire (with a permanent contract).**