Store Customer Project Coordinator

Description

Job Summary: The Store Customer Project Coordinator ensures the quality of renovation projects and serves as the main point of contact for customers to guarantee their satisfaction. Key Highlights: 1. Work in a co-creation environment and embody the company's values. 2. Accompany the customer throughout all phases of the renovation project. 3. Train and develop yourself within a multinational company with autonomy. **Our Stores** This is where we demonstrate our purpose face-to-face. If you share this objective—and your satisfaction lies in helping customers bring their ideas and projects to life—this is the place for you. Joining our store teams means working in a co\-creation environment where you live out the company’s values and purpose together with customers. Will you join us? We show it to you here in this video: **Responsibilities and Mission** The **Store Customer Project Coordinator** is responsible for ensuring and monitoring the quality of customers’ renovation projects, acting as their primary point of contact to achieve customer satisfaction. **Main Responsibilities** **Customer/Resident Relationship** * Accompany the customer throughout all phases of the renovation project—from coordinating with multiple project advisors (planning renovations involving two or more trades) to managing post\-sales incidents. * Conduct on-site follow-up at the customer’s home to verify timely and proper execution of the work process and installer performance. * Advise customers on legal procedures required for project execution. **Quality and Efficiency** * Ensure efficient execution of the customer’s renovation project—accompanying them during measurements for major renovations, planning, on-time delivery of goods, adherence to deadlines, etc. * Verify and certify installations against scheduled deadlines, budget compliance, finish quality, installer professionalism and conduct, and final site cleanliness. * Monitor installer quality levels, relay feedback to the Head of Services, and propose improvement actions. **Project Advisor Management** * Serve as the technical liaison and support for Store Customer Project Advisors. **Cross-Functional Management** * Manage and actively participate in cross-departmental projects across the Group and ensure achievement of assigned objectives at all times. **Demonstrable Requirements** * Minimum of 2 years’ prior experience is required. * Proficiency in office software tools. **What We Offer** **Our Purpose** ===================== At Leroy Merlin, our purpose gives meaning to who we are and everything we do—a guiding principle reflecting our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we are certain of one thing: if we commit to it, changing the world is in our hands—and in yours. Social Action is one of Leroy Merlin Spain’s fundamental pillars, adding value not only to the entire company but also to the community. Through various initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Enjoy the Benefits! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain employee, you have access to over 70 benefits and advantages, grouped into 6 categories—designed to provide you with the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including the opportunity to become a company shareholder, health insurance, childcare assistance, meal vouchers, and various discounts with major commercial partners, among others. Your compensation includes a fixed salary plus participation in company results and profits. **Develop Yourself!** ================== Train and develop yourself within a multinational company! You’ll find an excellent working environment and enjoy autonomy to decide and act—participating in decision-making and cross-functional projects. **A Place for Everyone** Diversity Management is a core pillar of our corporate philosophy. For this reason, it is included in the Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. This reaffirms our commitment to respecting the right to inclusion for all individuals, and recognizing the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality—without any form of discrimination—as well as promoting and supporting measures to achieve effective equality within our organization. We uphold the principle of gender equality across every area of our activity and within the framework of our Organization’s Social Responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you would like to learn more about our Purpose, values and initiatives, and explore current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**