Trainee First Level Support

Description

Job Summary: We are seeking a candidate for the Digital Support department to perform administrative tasks, telephone assistance, and ticket management. Key Highlights: 1. Professional development in a leading multinational company in the dental sector 2. Company-funded proprietary Master's program in Productivity and Personal Development 3. Opportunity to work in a hybrid environment with study support *Would you like to work and begin your professional development at a leading multinational company in the dental sector?* Straumann Group is the global leader in implantology, offering innovations regarded as industry benchmarks and cutting-edge technological advancements. We are currently seeking a candidate to join our Digital Support department. Your main responsibility will be to carry out the administrative tasks required by the department, such as preparing quotations, managing orders and requests, logistics, etc. We are currently seeking a candidate to join our Digital Support department. Your main responsibility will be to carry out the administrative tasks required by the department, such as preparing quotations, managing orders and requests, logistics, etc. ***What will your day-to-day look like?*** * Telephone assistance and first-level evaluation of reported issues. * Creation of tickets via the internal platform and assignment to the specialized agent. * Monitoring and reporting of cancellations, production or design delays, etc. * Management and processing of warranties. * Management of replacement shipments and related pickups. * Sending documentation to customers and verifying receipt, to enable shipment of the customer's device to the repair center. * Warehouse management. **Requirements** * Higher Vocational Training Diploma in Dental Prosthetics * Completed university studies / vocational training (FP) * Computer literacy * Proficiency in Microsoft Office applications **Competencies / Skills** * Planning and organizational skills * Communication skills * Proactivity * Teamwork **Conditions** * One-year training internship * Proprietary Master's program in Productivity and Personal Development \- Funded by Straumann Group * Full-time schedule: Monday to Thursday, 9 a.m. to 6 p.m.; Friday, 8 a.m. to 3 p.m. * Intensive schedule in July and August: 8 a.m. to 3 p.m. * Hybrid format: 4 days in the office / 1 day remote * Study support * Paid vacation: 22 working days * Location: Calle Alcalá, 544 Madrid, 28027 *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.*