Description
**Location:** 100% Remote
**Experience:** 3\-5 years
**Salary:** 32Ks
**Project:** Third-level Support – Financial Services
**Project Description**
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We are looking for a **Custom Software Engineer** to join a new third-level support service within the **financial services** sector.
The selected candidate will join a team focused on resolving production incidents, performing technical analysis, and developing minor enhancements and automation. This is a newly launched service; therefore, prior functional knowledge of the domain is not mandatory. We are primarily seeking a technically skilled profile that is **proactive, solution-oriented, and capable of independent research and learning**.
**Main Responsibilities**
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* Analysis and resolution of incidents in production environments.
* Review of logs, traces, and other technical evidence.
* Reproduction of incidents in non-production environments.
* Development of minor fixes and automation scripts.
* Technical problem investigation and diagnosis.
* Tracking and communication of incident status to the client.
* Third-level support.
* Participation in on-call shifts, always compensated, including availability and overtime hours as required.
**Technology Stack**
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* **Java**
* **Spring Boot**
* **Quarkus**
* **Vue.js**
* Monolithic Java applications
* **Oracle**
* **PostgreSQL**
**Requirements**
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* **3 to 5 years of experience** in development and/or technical support.
* Experience in **third-level support**.
* Experience working with **Java** and at least one of the frameworks listed above.
* Ability to analyze logs, traces, and diagnose incidents.
* Prior experience in **retail** environments is a plus.
* Proactive, solution-oriented, and autonomous profile.
* Capacity for research and learning to adapt to a new service.
* Strong communication skills and customer orientation.
**Conditions**
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* **100% remote**.
* Client located in Madrid; no office attendance required.
* Standard working schedule:
* Monday to Thursday: 8:00\-18:00 or 9:00\-19:00, with a 1-hour lunch break.
* Friday: 8:00\-14:30\.
* **Summer schedule:** From July 1 to September 15, with rotating shifts and compensation to ensure service coverage until 17:00\.
* **Compensated on-call shifts**.
* Salary: **32Ks**