Night Reception Assistant

Description

We are looking for a **NIGHT** reception assistant for a student residence in Zaragoza. Experience in hotel or student residence reception is desirable. At our residence, the night reception assistant: * Manages the reception desk, serving as the first point of contact for any student inquiries or complaints. * Builds positive relationships with all guests and resolves complaints/issues promptly. * Handles student arrivals and departures. * Answers telephone calls. * Manages student requests (photocopies, picnic arrangements, activity registrations, etc.). * Proposes activities for students. * Encourages students to participate in residence life. * Acts as liaison with all departments (cleaning, catering, and maintenance). We offer a stable position: * Candidates should have experience in hotel or student residence reception. * Ability to remain calm during difficult situations or in a changing environment. * Excellent interpersonal skills, including pleasant telephone etiquette. * Attention to detail. * A positive and enthusiastic attitude with strong customer service focus. * Ability to work effectively both independently and as part of a team. * Excellent verbal and written communication skills. * Fluent Spanish and good English; knowledge of a third language such as Italian is an advantage. Immediate hiring possible. Working schedule from Monday to Sunday, with four working days per week on an intensive shift pattern: one afternoon shift from 6:00 PM to 10:30 PM \+ three night shifts from 10:30 PM to 8:00 AM. Weekly contract hours: 35.5. Salary according to the Zaragoza Hospitality Collective Agreement. Please send your CV attached via this channel. Salary: €1,200.00\-€1,500.00 per month Benefits: * Option for an indefinite-term contract * Transportation allowance Work location: On-site employment