ITIL Technical Support Technician

Description

**Description:** ---------------- **Do you want to join a company in constant growth?** At Servinform, we are seeking technology-passionate professionals to join our IT team as Technical Support Technician. If you have technical support experience and a desire to grow professionally, we want to meet you! **What will your responsibilities be?** * Handling incidents and service requests. * First-level support. * Telephone and multichannel support. * Ticket registration, categorization, and tracking. * Incident escalation. * Support for internal users and citizens. * Assistance in using electronic administration services. * Management of inquiries and information requests. **What do we offer?** * Permanent contract. * Full-time working schedule. * Salary commensurate with the candidate’s qualifications. If you are passionate about technology, have technical support experience, and love helping others, this is your opportunity! \*\*\*No sector of our society can be understood without gender equality and the inclusion of persons with disabilities. Therefore, at Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily to achieve this goal. **Requirements:** --------------- * Medium or higher vocational training qualification, university degree, or FP qualification. * Minimum two years’ experience providing user support services. * ITIL Foundation certification. * Galician language certification (CELGA 3) or equivalent. **Required technical competencies:** * CAU / Help Desk tools. * Windows 11\. * GNU/Linux at user level. * Microsoft 365 and LibreOffice. * Email clients and web browsers. • Basic networking. • Antivirus. * Digital certificates. * Electronic administration. * End-user hardware. * ITIL knowledge. * AI solutions applied to the job role. Desirable requirements * Prior Service Desk experience. * Experience with OTRS. * Experience supporting citizens. * Remote and omnichannel support. * Functional knowledge of electronic administration.