Customer Engineer

Description

**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self\-service availability for financial institutions and retailers across the globe. **Position:** Field Service Technician OR ATM Field Service Technician **Your Responsibilities** Position: Field Service Technician for banking self\-service devices — mobile role. Work Location: Poland Virtual Responsibilities: * Installation, repair, and modernization of equipment on site, in accordance with standards; * Diagnosis and resolution of technical faults and software\-related issues through application reinstallation; * Independent management of service calls from assignment through to full resolution of the reported issue; * Maintenance of detailed electronic service documentation, and paper documentation when required; * Building and maintaining positive customer relationships by regularly updating customers on repair status. **Our Requirements** * Minimum 2\-year professional experience in a similar role (service, maintenance, or repair of equipment); * Knowledge and skills in diagnosing and repairing electromechanical equipment; * Valid Category B driver's license; * Communicative level of English language proficiency; * Ability to independently organize work and manage multiple service calls; * Willingness to perform on\-call duties and shift work (including weekends and public holidays); + Communication skills. **Preferred Qualifications** * Secondary or higher education in mechanical, electronic, IT, or related fields; * Experience repairing self\-service devices (e.g., cash registers, ATMs, cash deposit machines, EPOS); * Industry certifications or diplomas in equipment maintenance, IT support, or related disciplines; * Experience in mobile work; * Ability to conduct training and mentor or support junior field service technicians **English Version** **Field Service Technician** **Location:** Poland, Virtual **About the Role** NCR Atleos is seeking a customer\-focused and technically skilled **Field Service Technician** to install, maintain, troubleshoot, and repair ATMs and related self\-service banking devices. The successful candidate will play a critical role in ensuring high availability of customer equipment, delivering exceptional service, and meeting service level agreements (SLAs). This position requires a hands\-on professional who can work independently in the field, diagnose technical issues, manage customer expectations, and maintain strong relationships with customers and third\-party service providers. The role involves regular travel within South Africa and participation in standby and shift rotations as required. **Position Summary** The Field Service Technician is responsible for the installation, repair, maintenance, and support of ATMs and related devices across assigned territories. The role focuses on equipment uptime, service excellence, timely issue resolution, and adherence to operational and safety procedures. The incumbent will troubleshoot hardware\-related issues, provide multi\-vendor maintenance services, maintain accurate service records, manage spare parts inventory through mobile applications, and communicate effectively with customers throughout the service lifecycle. **Key Areas of Responsibility** * Install, repair, maintain, and upgrade ATMs and related self\-service devices to meet customer and business requirements. * Diagnose and troubleshoot hardware and system issues using established procedures and customer\-provided information. * Manage customer incidents from initial assignment through resolution, ensuring compliance with defined SLAs. * Maintain accurate electronic service records, call notes, equipment activity reports, and inventory transactions through approved mobile applications. * Build and maintain positive customer relationships by providing timely updates, resolving concerns, and escalating issues when necessary. * Perform multi\-vendor maintenance, equipment modifications, certifications, and business\-required technical training. * Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs. * Participate in on\-call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs. **Basic Qualifications** * High School Diploma, Technical Certificate, or equivalent qualification in Electronics, Information Technology, Engineering, or a related technical field. * Minimum of 2 years of experience in field service, technical support, hardware maintenance, or equipment repair. * Experience troubleshooting and repairing electromechanical, computer, or self\-service technology equipment. * Valid driver's license with the ability and willingness to travel extensively within South Africa. * Ability to work independently, manage multiple service calls, and meet customer service level agreements. * Basic knowledge of computer hardware, networking, diagnostic tools, and mobile service applications. * Willingness to participate in standby rosters, shift work, weekend, and public holiday coverage. **Preferred Qualifications** * Diploma or Bachelor's degree in Electronics, Electrical Engineering, Information Technology, or a related discipline. * Experience supporting ATM, financial services, banking, retail, or self\-service technology environments. * Industry certifications in hardware maintenance, networking, IT support, or related technical disciplines. * Experience providing multi\-vendor equipment support and field service operations. * Strong customer service, conflict resolution, and communication skills. * Previous experience working with ticket management systems, mobile workforce applications, and service reporting tools. * Demonstrated ability to train, mentor, or support junior technicians and contribute to continuous improvement initiatives. Offers of employment are conditional upon passage of screening criteria applicable to the job. **EEO Statement** NCR Atleos is an equal\-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job\-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.