Technical Service Engineer

Description

Job Summary: Provide specialized technical support to customers for digital inks, ensuring correct product application and customer satisfaction. Key Highlights: 1. Specialized technical support for digital inks 2. Autonomous management of technical incidents 3. Collaboration in technical training for customers About Vibrantz Technologies Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose. Serving over 11,000 customers, Vibrantz’s technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier\-to\-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco\-friendly paints. Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employ 4,500 individuals. Our shared culture is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages not only employees’ heads and hands and – uniquely – their hearts. Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market\-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai. For more information, please visit www.vibrantz.com and www.american\-securities.com . **Location** Almazora, Spain MISSION Provide specialized technical support to customers for digital inks, ensuring correct application of Vibrantz products, resolving technical incidents, and transferring key feedback to the central team in Almassora, to guarantee customer satisfaction and continuous product improvement. RESPONSIBILITIES * Serve as the technical point of contact for inquiries, incidents, and advisory services regarding digital inks. * Deliver field and online technical support (installations, product testing, validations, and incident resolution). * Operate autonomously during technical visits, reporting and escalating to Almassora those cases requiring strategic or development decisions. * Advise customers and distributors on proper usage, processing parameters, and storage conditions for inks. * Record all incidents, interactions, and support activities in the CRM system for the region. * Identify market technical needs and report opportunities for improvement or innovation to the direct supervisor. * Collaborate in technical training for customers and partners, both in-person and virtual. * Monitor competitor and printer manufacturer activities and communicate findings to CEIT. * Collaborate in organizing, preparing, and executing technical demonstrations at the CEIT showroom in Almassora, hosting customers, partners, and internal teams. * Support the application and design team in delivering trainings, product tests, and technical presentations at the showroom. * Identify new business opportunities within Vibrantz’s key market segments and report them to the direct supervisor. ACCOUNTABILITIES **Safety** * Comply with and enforce Vibrantz’s safety, health, and environmental standards during field and laboratory activities. **Quality** * Apply established quality criteria for finished products and collaborate in their continuous improvement. * Ensure customers receive accurate technical information and that applications comply with Vibrantz specifications. **Continuous Improvement** * Observe and communicate recurring product or application issues. * Propose technical and service improvements based on customer experience. * Be aware of one’s contribution to the effectiveness of management systems—including continuous improvement—as well as the implications of noncompliance with requirements. **Social Responsibility** * Act in accordance with Vibrantz’s core values. * Adhere to the highest ethical and legal standards. * Promote diversity, inclusion, and social and environmental responsibility. * Support activities outlined in the company’s Social Responsibility Council plan. * Maintain a collaborative and respectful work environment. * Maintain necessary discretion given the nature of the work. REQUIRED QUALIFICATIONS **Education and Experience** * 2–5 years of experience with PZT DOD inkjet products and technology, preferably in inkjet control or technical service (inks and/or printers). * Practical experience in field/remote technical support. * Preferred qualifications include: * Experience in international markets, especially in the Americas. * Bachelor’s degree in Chemical Engineering, Industrial Engineering, or related field. **Competencies and Skills** * Ability to autonomously manage technical incidents, with sound judgment to escalate complex issues to the TSM. * Strong oral and written communication skills. * Customer orientation, proactivity, and service mindset. * Ability to learn quickly and adapt to diverse environments. * Organizational skills, discipline, and accountability in managing visits, reports, and records. **Computer Skills** * Microsoft Office (Word, Excel, PowerPoint, Outlook) – advanced level. * Photoshop and vector illustration – basic level. * ICC color management – basic level. * ERP (SAP) – intermediate level (Supply Chain / Master Data). **Languages** * Spanish: full proficiency. * English: professional proficiency. * Additional languages are considered a plus. **PHYSICAL REQUIREMENTS AND AVAILABILITY** * Willingness and ability to travel internationally (up to 25% of time) for meetings, trials, customer visits, supplier visits, and trade shows. Vibrantz is committed to protecting your privacy. We provide a Website Privacy Policy located on our Vibrantz.com site to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read that policy carefully. If any term in the policy is unacceptable to you, please do not use the Website or provide any personal data. This policy may change from time to time (see Revisions to Our Privacy Policy on Vibrantz.com). Vibrantz Technologies Inc. (“Vibrantz”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, genetic information, sexual orientation, or any other characteristic protected under applicable federal, state, or local law.