Security Manager

Description

Position Summary: Security and Loss Prevention Operations Management, Team Leadership, Ensuring Exceptional Customer Service, and Human Resources Management. Key Highlights: 1. Manages fire prevention and emergency preparedness programs. 2. Leads and motivates security and loss prevention teams. 3. Ensures exceptional customer service and trains employees. **Additional Information** **Job Number**26045910 **Job Category**Loss Prevention \& Security **Location**The Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, Spain, Spain, 28014 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Additional Information:** This hotel is owned by a franchisee company and operated by that company, Archer Hotel Management Limited. The franchisee is an independent company and employer from Marriott International, Inc., solely responsible for controlling all aspects of the hotel’s employment policies and practices, including termination, disciplinary actions, staffing, compensation, benefits, and any other matter included in the terms and conditions of employment. If you accept a position at this hotel, your employer will not be Marriott International, Inc., but rather a franchisee company. Security and Loss Prevention Operations Management Assists the Engineering Director in managing fire prevention and emergency preparedness programs. Conducts risk and hazard assessments on property, including quarterly OSHA/Safety audits, incident tracking, and risk mitigation processes. Develops detailed property “close-out” procedures to ensure all areas are secured at appropriate times. Complies with applicable federal, state, and local safety regulations. Implements appropriate key control guidelines for loss prevention within the property. Develops a monthly checklist for all CCTV equipment, alarm doors, and emergency alarms, ensuring proper functionality. Includes surveillance rounds inspections of recording systems across all interior and exterior areas. Applies the “Duty of Care” process to protect guests and employees. Monitors any unusual activity on or around the property that may affect guest and employee well-being. Manages complaints, resolves disputes and conflicts, and negotiates as necessary. Implements action plans to monitor and control risks. Supervises all unusual activities that may impact safety. Supervises all loss prevention operations, including surveillance rounds, emergency response, investigations (initial and follow-up), receiving and shipping processes (proposing improvements), electronic key system, and Duty Manager responsibilities. Supervises and guides the Accident Prevention Committee’s activities. Supervises the first aid program for guests and employees. Manages claims processes, protecting company assets through tracking of liability and workers’ compensation cases. Team Leadership in Security and Loss Prevention Communicates the importance of security procedures, ensuring understanding and compliance. Promotes teamwork, interdepartmental collaboration, and a proactive hospitality attitude as a crime deterrent. Fosters trust, respect, and cooperation among team members. Identifies development needs and provides coaching, mentoring, and support to enhance skills and knowledge. Maintains an open-door policy. Provides guidance and direction to the team, establishing standards and monitoring performance. Offers personal support, basic medical assistance, or emotional support when needed. Serves as a role model of professional conduct. Uses interpersonal and communication skills to lead, influence, and motivate; promotes sound business decisions and acts with integrity. Ensuring Exceptional Customer Service Meets quality standards and customer expectations daily. Identifies training needs and develops training or education programs. Supervises and evaluates the loss prevention department’s performance to maintain high levels of professionalism and service. Delivers service exceeding customer expectations, enhancing satisfaction and loyalty. Human Resources Management Conducts timely and accurate employee performance evaluations. Ensures compliance with brand standard operating procedures through documentation. Trains all employees on the four pillars of OSHA. Trains new hires on loss prevention policies and procedures. Establishes ongoing security training programs for the department and other areas. Supervises all investigations related to guest and employee incidents. Trains the team to report safety risks and deficiencies. Additional Responsibilities Analyzes information and evaluates results to make effective decisions and solve problems. Builds relationships with local law enforcement and emergency services. Informs and keeps executives, peers, and team members updated on relevant information. Communicates information to supervisors, peers, and subordinates via telephone, email, or in person. **40\.000 \- 50\.000** *This company is an equal opportunity employer.* frnch1