KAM MANAGER

Description

Job Summary: The Vendor Key Account Manager will maintain and develop key relationships with important suppliers to ensure IB MRO's operational performance. Key Responsibilities: 1. Develop and maintain strong relationships with key suppliers. 2. Support the definition of the Iberia MRO strategy. 3. Lead and develop a team. **Title:** KAM MANAGER **Date:** 15 Apr 2026 **Location:**Madrid, La Muñoza, M, ES, 28079 **Our Company** We are the largest Spanish airline and the leader between Europe and Latin America; we belong to the IAG airline group and are part of the **one**world alliance. Our goal is to always be the best travel option for our customers and to make them feel that their safety, and the quality and experience of their journey, are our top priorities. In addition to being an airline, we operate two complementary businesses: aircraft maintenance and air cargo — and in all of them, we work with customers. At Iberia, we value professionals who exemplify desired behaviors for customers as well as within the team. We expect all new hires to embody these values.**Purpose of the role** The Vendor Key Account Manager is the direct contact person for the key vendors of IB MRO. The purpose of the role is to maintain and develop relationships with important vendors to ensure positive working relationships with key accounts. **Key milestones \& challenge** * Support IB MRO in ensuring correct operational performance of its suppliers and continuous improvement. * Developing and sustaining solid relationships with key vendors of operational and financial importance. * Develop Vendor Booklet, vendor QBR and vendor escalation path. * Anticipate operational disruptions and assure effective topic escalations within suppliers. **Accountabilities** 1\. Supplier management * Define Joint Procedure Manuals between IB MRO and supplier to ensure operational performance * Set the KPIs to track and control the business targets. * Develop action plan with vendors to assure operational excellence. * Identify improvement opportunities within the scope of the supplier with the aim of simplifying the procedures. * Standardize the processes under the scope of the position in order to optimize the usage of the resources taking into account the customer needs and the best market practices, ensuring the business competitiveness and sustainability of the business. * Represent the company in front of suppliers and potential customers as well as represent the company in technical and commercial symposiums as a support to the organization. * Implement new contracts with Key Vendors as well as the operation of the contracts. 2\. Strategic development * Define the strategy and key decisions around the vendor accounts. * Support the definition of Iberia MRO strategy through identified market opportunities. * Support IAG Procurement and Market Intelligence teams on the agreements negotiation with service and material suppliers to ensure the achievement of the best conditions for the Company taking into account the business needs and the market standards. 3\. Team leadership * Define the structure and responsibilities of the members of the team. Design the profiles and roles needed. Ensure the motivation, training and development of the team. Ensure the communication to the team and encourage the internal communication within the team. **Talent at Iberia:** We value professionals who exemplify desired behaviors for customers as well as within the team. We expect all new hires to embody these values. * **We are one and diverse**: You work collaboratively, openly and cohesively toward a common goal in a diverse and inclusive environment. * **We bring heart and passion**: You make things happen by fully committing to everything you do. * **We reinvent tomorrow**: You seek new and different ideas to solve problems. * **We connect with our customers and colleagues**: You always go one step further than expected — with a smile and friendly attitude. * **We keep it simple and efficient**: You focus on what matters, analyze situations, and eliminate anything that does not add value. * **Safety is in our DNA**: We work with attention and care from day one — in every ground operation, in every flight. We know our processes and apply them rigorously. **Our commitment to Diversity, Equity and Inclusion** At Iberia, we are one and diverse. We faithfully reflect today’s society and have teams with highly diverse profiles that enrich us, making us more creative and innovative. We are fully committed to providing equal professional opportunities to everyone. To this end, all selection process decisions are based solely on the competencies, skills, and knowledge required for the role. We strive to ensure representation of the diversity that makes us so strong across all our selection processes.