Job Summary: The Pool Host/Hostess is the guest's first impression in recreation areas, delivering a warm welcome and ensuring guest well-being and interaction to elevate service. Key Highlights: 1. High-quality guest service and attention. 2. Promotion of hotel services and departmental cross-selling. 3. Constant supervision of safety and hygiene in the pool area. **Company Description** Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5\-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. **Job Description** **JOB RESPONSIBILITIES** The Pool Host/Hostess is the guest's first impression upon arrival in the hotel’s recreation areas, delivering a warm welcome and ensuring guest well-being and interaction to elevate service standards and attentiveness. **Main Responsibilities** Guest Service * Welcomes and acknowledges each guest with a smile, eye contact, and a courteous greeting, using the guest’s name whenever possible. * Escorts guests to their sun loungers, provides complimentary towels, and ensures their comfort. * Interacts consistently with guests, building genuine connections, and shares this information with the rest of the team to create personalized, high-quality experiences. * Maintains in-depth knowledge of pool regulations—including sun lounger reservations—and proactively communicates with guests to prevent misinformation that could lead to complaints. * Manages sun lounger reservations. * Follows VIP procedures, warmly welcomes VIP guests, and bids them a courteous farewell. * Is aware of guest issues, becomes familiar with guests, and contributes to increasing satisfaction levels. * Responds to guest requests with courtesy and professionalism. * Ensures an experience aligned with hotel standards, creating special moments and memorable impressions for guests. * Assists with delivering complimentary amenities around the pool/beach area. * Logs and reports any guest-related incidents in the Alice system, coordinating with the supervision team for follow-up. * Knows hotel events and activities—including the activity schedule and Kids/Teens Club programs—and promotes these events, encouraging guest participation. * Promotes restaurants, bars, spas, and other leisure areas, knowing operating hours in detail as well as key features, and supports departmental cross\-selling. * Supports and encourages food & beverage consumption among guests. * Promotes private cabana sales to guests, monitors availability, and ensures revenue growth. * Possesses general knowledge of hotel services and offerings. * Thanks guests sincerely and offers a friendly farewell. **Safety and Supervision** * Continuously supervises the pool area. * Ensures compliance with safety and hygiene regulations. * Intervenes in case of risky behavior or emergency. * Reports any anomalies or incidents. * Ensures the entire environment remains in perfect condition and supports any necessary setup for upcoming guests. **Maintenance and Cleaning** * Maintains general order in the pool/beach area, supported by the rest of the team. * Collaborates with technical staff when required. **Requirements** Qualifications Ideal Candidate Profile * Prior experience in hospitality or recreational activities is valued. * Good physical condition. * Service orientation and guest focus. * Strong communication skills. * Time and task management abilities. * Ability to work outdoors and as part of a team. * Professional personal appearance. **Personal Attributes** * Guest-focused mindset. * Proactivity and responsiveness. * Observational skills. * Discipline and rigor. * Courtesy and patience. * Dynamism. * “Heartist” spirit and customer orientation. **Physical Requirements** * Ability to remain standing and moving throughout much of the working day, both indoors and outdoors. * Perform other reasonable job duties as requested. Required Education and Experience * Compulsory Secondary Education. * B2 level English is mandatory; additional languages are valued. **Additional Information** Accor takes pride in being an Equal Opportunity Employer (EOE/M/F/V/D). Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without prior notice.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
