Guest Experience Expert

Description

Job Summary: The Guest Experience Expert creates unforgettable experiences, guiding guests and ensuring positive and efficient transactions throughout their stay. Key Highlights: 1. Create unique and unforgettable experiences for guests 2. Take initiative to offer a wide range of services 3. Connect with others and the surrounding area in a modern environment **Additional Information** **Job Number**26036307 **Job Category**Rooms \& Guest Services Operations **Location**Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our jobs are not just about checking guests in and out smoothly; we also aim to create an unforgettable and unique experience. Our Guest Experience Experts take initiative to deliver a broad range of services to guide guests throughout their stay. They empower themselves to move freely within their space and do what needs to be done—whether processing operational needs; responding to guest requests; completing reports; sharing information about local attractions; or assisting guests with vehicle loading/unloading and transporting luggage to/from rooms and/or to designated bell areas. The Guest Experience Expert ensures that every transaction feels like a positive part of the guest experience. No matter your role, there are fundamental elements that support success—creating a safe workplace; following company policies and procedures; maintaining quality standards; and ensuring your uniform, personal appearance, and communication remain professional at all times. The Guest Experience Expert is constantly on the move (standing, sitting, walking for extended periods, navigating narrow, confined, or elevated spaces, and ascending/descending service stairs and/or ramps); taking an active role (must be able to move, lift, push, pull, and place objects unassisted weighing up to or less than 50 lbs, and up to 100 lbs with assistance; reach above and below knee level; bend, twist, pull, and stoop). Performing all tasks to the best of one’s ability (and other reasonable tasks as requested) is critical—the Guest Experience Expert must consistently do things right for guests and for the business. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* At Aloft, we’re not your typical hotel—but we’re not complicated either. Our goal is to serve as a base and starting point for guests. Whether they’re stepping out to walk their dog and returning for a drink, wrapping up a full day of meetings with colleagues, or visiting the city to see family, friends, or their favorite band, we provide a modern, personality-filled connection point with others and the surrounding area. We seek confident, self-assured individuals who aren’t afraid to step outside the norm. If connecting with others excites you, Aloft Hotels is the perfect fit. By joining Aloft Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.