Summary: As the first Forward Deployed Engineer, you will deploy production-ready AI agents globally, owning the technical lifecycle from pre-sales prototypes to deep post-sales integrations for AI-first companies. Highlights: 1. Work directly with innovative companies at global scale 2. Master bleeding-edge tech: LLMs, real-time voice, CRM architectures 3. High-impact role driving MRR and company-wide growth **Global SaaS \| $28M Series B Investment** **Barcelona, Spain \- on site** The Mission CloudTalk is redefining business telephony with our next\-generation AI Voice Agent, CeTe. But selling the future of voice AI is only half the battle; making it work flawlessly in messy, real\-world customer environments is where we win. As our first **Forward Deployed Engineer (FDE)**, you won't be building sandbox toys. You will deploy production\-ready AI agents that handle thousands of real conversations across **160\+ countries and 60\+ languages**. You will own the technical lifecycle\- from the pre\-sales prototype that wins the deal, to the deep post\-sales integrations that turn our global customers into AI\-first companies. **Why This Role Is a Career Accelerator :*** **Global Scale:** Work directly with the world’s most innovative companies to transform their revenue operations using CloudTalk's vast telephony infrastructure. * **Bleeding\-Edge Tech:** Master the intersection of advanced LLMs, real\-time voice synthesis, and complex CRM architectures. * **High\-Impact Visibility:** Sitting at the intersection of AI and GTM, your successful deployments will directly unlock MRR (Monthly Recurring Revenue) and drive company\-wide growth. **What You'll Do:*** + **End\-to\-End Implementation:** Partner with Account Executives to build working AI prototypes that close deals, then design, build, and deploy the deep technical integrations (APIs, webhooks, Make/n8n) required to connect the AIVA to customer CRMs and helpdesks in production. + **AI Configuration \& Tuning:** Configure and continuously optimize the AI Agent by tuning prompts, defining intents and actions, building edge\-case guardrails, and optimizing latency metrics to ensure high\-quality, natural conversations with zero delay and no hallucination. + **Drive Pipeline \& MRR:** Partner directly with AEs, Channel Managers and CSMs to own top\-line adoption metrics (e.g., AIVA MRR, AIVA Usage). You will slash time\-to\-first\-value and actively help generate pipeline and upsells within existing accounts. + **The Product Feedback Loop:** Take the messy edge cases you solve in the field and work with our core Engineering team to turn your custom "hacks" into scalable, native product features. + **Peer\-to\-Peer Guidance:** The FDE is a deeply technical builder who will fully set up their own API integrations and automations. They will only reach out to the Tech Consulting team for high\-level advice, system architecture guidance, or core telephony escalations; treating TCs as respected peers, not as an implementation helpdesk. **What You Bring (Experience \& Skills):*** + **Experience:** 3\+ years in a hybrid technical/commercial role (e.g., Solutions Engineering, Technical Implementation, or ex\-founder). + **Integration Mastery:** Deep expertise wiring up systems using REST APIs, Webhooks, JSON, and low\-code orchestrators (Make, n8n, Zapier). + **CRM Ecosystems:** Hands\-on experience mapping custom data and building workflows in platforms like HubSpot and Salesforce. + **Light Scripting:** Ability to write quick Python or JavaScript snippets to transform data payloads when low\-code tools hit their limits. + **Practical AI Chops:** Proven experience building workflows with LLMs, including prompt tuning, setting context windows, and building guardrails against hallucinations. + **Commercial Drive:** High ownership and the communication skills to translate complex technical blockers to a non\-technical VP of Sales or an irate customer. **KPIs:*** **POC\-to\-Production Conversion Rate:** The percentage of custom pre\-sales AI prototypes you build that successfully convert into closed\-won, fully signed and deployed contracts. * **Time\-to\-First\-Value (TTFV):** The total number of days from contract signature to the AI Voice Agent running live in production and successfully handling its first 1,000 billable AI minutes. * **AIVA Minutes \& AI Revenue:** The month\-over\-month growth of actual AI voice consumption and the resulting expansion MRR generated by unlocking new automated workflows within your deployed accounts. **What Is Out of Scope For This Role:** ❌ **Training Core AI Models:** You are not an AI Researcher or Data Scientist. ❌ **Running QBRs \& Chasing Renewals:** You are a builder, not a traditional CSM. While your technical work directly drives MRR, you won't spend your days building slide decks for QBRs or haggling over license renewals. ❌ **Throwing Demos Over the Fence:** You aren't a traditional Pre\-Sales Engineer who builds a flashy sandbox, gets the signature, and walks away. You own the messy reality of making your POC actually work in production. ❌ **Handling commercials, pricing, or contract negotiations.** ❌ **Acting as a pure software engineer.** **About CloudTalk:** Powered by a January 2024 $**28 million Series B investment** from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's **AI\-powered business communication platform** helps **4,000\+ sales and support team**s make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale\-ups like **Deel** and **TIER** to big players like **Nokia**, **Glovo** and **Rakuten**. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. **Why you will love to be a CloudTalker:** Growth: 1\-1 Coaching sessions with our resident communications advisor Leaders Academy \& Learning and Development Budget Flexibility: Unlimited Paid Time Off (with guidelines) ️ Volunteering Days * Flexible working hours MacBook for work Well\-being: Recharge Fridays once per quarter * ️Fitness Allowance Connectedness: Referral bonuses Virtual \& physical team buildings Company merchandise **Apply now and be part of our journey to $100M ARR!** *By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre\-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our* Privacy Notice*.*