**Operations** **Location** Benalmádena Costa, Spain **Language** English **Description** --------------- Take a job where you contribute to making a difference in people’s lives! Do you enjoy helping others and feel comfortable using phones and computers as part of your daily work? Join a company with high ambitions—and where you’ll grow! **We offer you a dynamic job, wonderful colleagues, and development** You will receive training and continuous coaching from your managers and team. Learn new work methods, develop your communication skills, and work in a digital environment using some of the most innovative technologies on the market. What you’ll learn with us will make you a valuable member of our team—or any other team. **At Concentrix, we offer:** * Attractive salary conditions * A full Spanish employment contract from day one, including access to Spain’s public healthcare insurance system \- Indefinite-term employment, rotating schedule: Mon. to Fri. 08:00–18:00, Sat. 09:00–17:00, with two free weekends per month. * Paid training * Paid vacation (4 weeks + 4 days per calendar year), with vacation days accrued from your first year of employment\* * A wide range of discounts on sports equipment, travel, consumer electronics, and more through our partner programs * A foot in the door at a company that primarily promotes internally for higher-level roles. We encourage internal mobility, and today we operate in over 60 countries worldwide * A modern office with an open, friendly layout * Relocation support, where applicable **What you’ll experience at Concentrix** As part of the Specsavers team, you will: * Handle incoming and outgoing calls to existing eCommerce customers, as well as online chat. * Assist them with questions regarding orders, products, deliveries, promotions, and much more—with a focus on excellent service and positive interactions * Handle calls not answered by stores and log customer inquiries via the Customer Relationship Management (CRM) system * Once experienced, have the opportunity to handle inquiries via social media and email \- Focus on delivering excellent customer experiences in every customer interaction—including a commitment to continuously improving customer satisfaction * Collaborate with your team to achieve Specsavers’ established goals **Who we’d like to welcome to the team** We want to meet people from all kinds of backgrounds who enjoy learning new things and are curious. Your natural talent for helping others—and going the extra mile for our customers—will fit perfectly with what we do at Concentrix. **We’re looking for you if you:** * Are a native Swedish speaker, fluent in English, and able to complete training delivered entirely in English without difficulty * Work proactively and are eager to learn about Specsavers’ services, product offerings, and processes * Have solid experience working with computers * Possess strong customer service skills, patience, and the ability to professionally and positively handle dissatisfied customers * Are open to a constantly changing work environment * Focus on proactive, self-directed work and adopt a solutions-oriented mindset within a team. **It would be ideal if you also:** * Have experience using CRM systems and managing multiple systems simultaneously * Have B2C customer service experience Don’t meet all the requirements? At Concentrix, we’re committed to building a diverse and inclusive workplace where everyone can learn and grow professionally. If you feel you don’t tick every box in the job description, we still encourage you to apply. We’ll do our best to match you with the right role—whether it’s this one or a future opportunity. **Does this sound like you? Welcome to Concentrix!** **About Concentrix in Málaga** Our office is located just outside Málaga, in Benalmádena’s beach area. Málaga isn’t only the Spanish city ranked highest for quality of life (Eurobarometer) and known for local artists such as Antonio Banderas and Pablo Picasso—it’s also a vibrant city and home to many renowned international high-tech companies. Outside of work, you’ll enjoy 160 km of coastline and beaches, exciting and healthy cuisine, nature, and nightlife! Love sports? How about padel? There are over 10 padel clubs within a 20-minute radius of your workplace—and 320 days of sunshine per year! Welcome, fellow Northerners, to the Costa del Sol, the Concentrix family, and Spain! **About Concentrix** We’re the tech-powered customer experience (CX) company creating game-changing journeys—for our people, our clients, and their customers. Our people around the world have dedicated their careers to ensuring every relationship is exceptional. So naturally, we’re committed to creating game-changing career journeys that empower our people to pursue greater opportunities and brighter futures. In short: You’ll be joining over 440,000 passionate game-changers across more than 70 countries—people who strive to enjoy every day while making a real difference for the people they help each day! And we’ll offer you a fun and challenging job that enables you to develop and grow. Concentrix is an equal-opportunity employer We proudly stand united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and to maintaining a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications—without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. * Our recruiters will explain which terms apply. R1590236