Butler Manager

Description

Summary: This role involves leading and developing a Butler Team to consistently deliver superior guest service and meet performance targets, ensuring exceptional butler services. Highlights: 1. Lead, coach, train, and develop a culturally diverse Butler Team 2. Ensure delivery of exceptional butler services to guests 3. Mentor and prepare Senior Butlers for managerial responsibilities * Royal Caribbean Group * Madrid * Less than an hour ago! New! Apply to this position Share: * * ### **Experience** No experience required * ### **Salary** Compensation not specified * + ### **Area \- Position** **Marketing, Advertising, and Public Relations** - Public Relations + ### **Category or Level** Technician + - ### **Vacancies** 10 - ### **Applicants** 0 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Continuous recruitment process. ### **Responsibilities** Qualifications: Minimum of two (2) years Butler/guest-facing experience in a luxury hotel, resort, or cruise line environment. Professional Butler or luxury service certification such as "The International Butler Academy" is an advantage. Previous shipboard experience is highly preferred. Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese are an asset. Excellent interpersonal and leadership skills — ability to lead, motivate, and develop a culturally diverse workforce. Duties and Responsibilities: Ensure delivery of exceptional butler services to guests. Ensure all guest orders, requests, and inquiries are fulfilled timely & efficiently. Conduct embarkation inspections of all VIP suites. Ensure in-suite arrival procedures are executed to brand standards. Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations. Mentor and prepare the Senior Butler for managerial responsibilities. Meet or exceed brand-defined performance targets and KPIs for the Butler Team. ### **Requirements** .