**Technical Support Operator – Customer Service Team** ============================================================== Our ADT Electronic Security Division has been safeguarding possessions, assets, businesses, and homes worldwide for over a century, providing advanced-technology products and the highest-quality service to meet customers’ security needs. With our alarm systems, homes and businesses become peaceful and secure environments. For over 150 years, we have kept businesses and homes safe worldwide, offering a range of cutting-edge security products as well as outstanding service to our customers. We provide 24/7 monitored intrusion-deterrence alarm systems—powered by the latest state-of-the-art technology—to protect what matters most. **What Will Your Role Be?** **Are you passionate about technology and customer interaction?** Join our team as a **Technical Support Operator** within the Customer Service area. You will serve as the first point of contact for resolving technical issues related to electronic security systems, delivering swift and effective solutions to ensure our customers’ peace of mind. Your mission will be to combine technical knowledge with strong communication skills to deliver an exceptional experience. **Working Hours:** 11:00–20:00 (Monday to Friday) **Contract:** Temporary replacement contract with potential for subsequent indefinite-term employment. **What Will Your Responsibilities Be?** * **Remote Diagnostics:** Resolve first-level technical issues in intrusion systems via telephone management and digital tools. * **Personalized Support:** Deliver expert assistance and advice regarding products, services, and maintenance. * **End-to-End Management:** Coordinate technical visits when remote resolution is not possible. * **Efficient Administration:** Carry out requests, procedures, and administrative tasks arising from service delivery. * **Customer Experience:** Ensure close, professional, and satisfaction-oriented customer service. **What Profile Are We Looking For?** * **Education:** Higher Vocational Training Certificate (CFGS) in Administration or related technical training (e.g., electronics, telecommunications, IT). * **Experience:** Customer service and technical issue resolution (experience in electronic security is advantageous). * **Competencies:** + Excellent communication skills and strong customer orientation. + Ability to work collaboratively and adapt to dynamic environments. + Advanced proficiency in office software (Microsoft Office). * **Languages:** High-level Spanish; English is an asset. **What Do We Offer?** Johnson Controls offers an attractive compensation package aligned with your qualifications and experience. You will enjoy a compelling benefits package including life and accident insurance, and the option to participate in Flexible Compensation. In addition to our competitive salary policy, job stability, continuous training, opportunities for professional development, and an excellent working environment are all integral components of our employee benefits package. By joining us, you’ll become part of a global company that embraces diversity, rewards excellence, and inspires people to achieve their best. In an ever-evolving environment, we lay the foundations for you to build a professional path as unique as you are. As a member of our team, you’ll have the opportunity to make a real difference. The world is waiting—and so are we. **Who Are We?** The future is built today, and Johnson Controls makes that future more productive, secure, and sustainable. We create smart buildings, energy-saving solutions, integrated infrastructure, and next-generation transportation systems—all seamlessly interconnected to fulfill our promise of building smart cities and communities. At its core, this promise is about delivering innovation to improve people’s lives and the world. Our industry-leading portfolio of building technologies and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Sensormatic Solutions, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®. For more information, please visit www.johnsoncontrols.com. This job posting has been drafted with impartiality and non-discrimination in mind—regardless of gender, race, ideology, or any other factor. Specifically, it complies with current legislation on gender equality between women and men (Law 3/2007). The company is committed to equal opportunities in accordance with its policies and code of conduct. #LI-CG1 *#LI-Hybrid*