Technical Support for Eco-Design Packaging Tools

Description

Job Summary: We are seeking a Software Technical Support Specialist for Packaging Eco-Design to resolve user queries, hold meetings with clients, and propose improvements. Key Highlights: 1. Resolve user queries and provide technical support 2. Evaluate the company's portfolio and present solutions 3. Project management and multidisciplinary collaboration Hey! At Fhios, we are looking for a **Packaging Eco-Design Software Technical Support Specialist** to join an important client. Before applying to our job offer, you might be wondering: *Who are we?* We are not “just” a technology consultancy, nor do we settle for being a creative agency. We are EVERYTHING—and our guiding thread is Artificial Intelligence. We apply AI to our Digital Marketing, Development, and Cybersecurity projects. Get to know us! *Where are we located?* Our offices are in Barcelona and Madrid. Learn more on our website: https://www.fhios.es/ **What will be your mission?** * Resolve user queries regarding the packaging eco-design tool. * Hold meetings with clients and provide technical support. * Understand and explain technical datasheets. * Validate results and propose packaging improvements. * Evaluate the company's portfolio and present advanced solutions. * Manage projects and collaborate with multidisciplinary teams for users encountering specific application issues. **This role is a challenge… What do we expect you to bring?** * Degree in Chemistry, Chemical Engineering, Materials Engineering, Food Science and Technology, Industrial Design Engineering and Product Development. * Prior experience in the packaging sector, especially in packaging or plastics. * Experience interacting with and holding meetings with clients. * Sufficient English proficiency to conduct technical conversations. * Proactive and solution-oriented attitude. * Skills in visual presentations. * Strong analytical ability, leadership qualities, and communication skills. * Adaptability and self-learning capability. * Teamwork ability. **At FHIOS, we don’t just ask—we also offer…** * Job Location: Logroño * Working Hours: Monday–Thursday, 8:00–17:00; Friday Intensive Schedule. (Hybrid: three days per week in the office) * Thanks to our Onboarding program, we ensure you receive **the warmest possible virtual welcome**. * Enjoy 23 days of annual vacation. * We boost your professional development. We partner with platforms such as Udemy and subsidize all certifications. Your knowledge makes us stronger. * Refer a friend to us—if they join fhios, you’ll receive an Amazon voucher worth €500! * Through our flexible compensation system, you can allocate your salary as you wish and benefit from tax deductions via childcare vouchers, meal tickets, transport passes, and medical insurance. * If you care about your well-being—both physical and mental—you’ll love that we partially fund your gym membership via Wellhub. * Some companies host afterworks once a week. At fhios, we take it to the next level! We love organizing the best themed parties and contests with the entire *team*. Don’t believe us? Join us and find out! * Some offices require a formal *dress code*. Not ours—so dress however you like! * Fhios is an inclusive, non-discriminatory company where everyone has an opportunity. We have an Equality Committee to guarantee equal opportunities and treatment for men and women. * We are *Baby Friendly*. We envision a world where no man or woman must choose between building a family and pursuing their professional career—and to achieve this, we uphold an ethical code. At fhios, babies arrive with bread—and a complimentary gift basket in hand! Are you the unicorn we’re looking for? Join fhios and become part of our *team*!