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Job Summary: We are looking for a passionate Customer Relationship Advisor with deep knowledge of their craft to ensure the best customer experience before, during, and after their visit to our store and across various channels. Key Highlights: 1. Co-creation environment and living the company's values 2. Autonomy to decide and act, participating in projects 3. Promotion of diversity and equal opportunities **Our Stores** This is where we demonstrate our purpose face-to-face. If you share this goal and find satisfaction in enabling customers to bring their ideas and projects to life, this is the place for you. Joining our store teams means working in a co\-creation environment where we live our corporate values and purpose together with our customers. **Will You Join Us?** We introduce you to it in this video: That’s why we count on you as a **Customer Relationship Advisor**, because you possess extensive expertise in your field and in delivering the best possible customer experience before, during, and after their visit to our store and across all existing communication channels; you bring professional experience from your sector—and above all—you are passionate about what you do. **Main Responsibilities** **Customer Checkout and Returns** * This is a versatile profile capable of performing all tasks associated with the mission according to individual qualifications and the store’s needs at any given time—always proactively facilitating customer autonomy and seeking maximum utility. * Perform all tasks related to customer checkout, as well as those related to returns, order balances, partial deliveries, etc. **Customer Accompaniment, Welcome, and Active Listening** * At Leroy Merlin, we believe in building expert teams that instill confidence and security in customers and advise them in finding solutions and products meeting all their needs. **Customer Knowledge, Loyalty, and Social Marketing** * Foster high-quality customer relationships either in person or via social channels (Community, Social Networks, or Google MyBusiness). **Payment Services, Financing, and After-Sales Services** * You will know and promote all complementary services offered in-store. **What We Offer?** **Our Purpose** ===================== At Leroy Merlin, our purpose gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we firmly believe one thing: if we commit to it, changing the world is within our hands—and yours. Social Action is one of Leroy Merlin Spain’s fundamental pillars, adding value not only to our entire organization but also to the community. Through diverse initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Benefit! Because You Are Leroy Merlin** ====================================== As a Leroy Merlin Spain collaborator, you have access to over 70 benefits and/or advantages, categorized into six groups—designed to provide you with the best experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including the opportunity to become a company shareholder, Health Insurance, childcare support, meal vouchers, and various discounts with major commercial partners, among others. You will receive a fixed remuneration plus participation in results and profits. **Grow Your Career!** ================== Train and develop yourself in a multinational company! You’ll find an excellent work environment and enjoy autonomy to decide and act, participate in decision-making, and engage in cross-functional projects. **A Place for Everyone** The Management of Diversity is a core element of our corporate philosophy. That is why it is included in the Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy, and Equality. With this, we reaffirm our commitment to respecting the right to inclusion of all individuals and recognize the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies integrating gender equality without any form of discrimination, as well as promoting and encouraging measures to achieve effective equality within our organization. We uphold the principle of gender equality across every area of our activity and within the framework of our Organization’s Social Responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you wish to learn more about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**
