Technical Support Specialist (SaaS)

Description

Job Summary: We are seeking a Technical Support Specialist (SaaS) with technical expertise and customer orientation to resolve incidents and optimize the use of our platform. Key Highlights: 1. Integration into a growing technology company 2. Collaborative environment focused on continuous learning 3. Professional development opportunities **We Are Hiring a Technical Support Specialist (SaaS) – SPAIN** At Clientify, a leading CRM and marketing automation platform currently expanding across Spain and Latin America, we continue to grow. We are looking for a Technical Support Specialist to help our customers resolve incidents and maximize the value of our platform. This role is critical to ensuring a seamless, efficient, and high-quality customer experience—combining technical proficiency, analytical thinking, and strong customer orientation. The role involves interacting with customers from different countries and varying technical backgrounds, managing incidents, investigating root causes, and collaborating with internal teams to ensure effective and timely solutions. The role involves interacting with customers from different countries and varying technical backgrounds, managing incidents, investigating root causes, and collaborating with internal teams to ensure effective and timely solutions. **Key Responsibilities** * Respond to, diagnose, and resolve technical incidents reported by customers via various support channels. * Analyze technical issues related to integrations, automations, APIs, and platform behavior. * Guide customers in correctly using the system’s technical features. * Identify patterns, root causes, and propose improvements to prevent recurring incidents. * Escalate complex cases to the technical team when necessary, providing clear and detailed context. * Document solutions and contribute to the continuous improvement of support processes. * Manage multiple requests in an organized manner while maintaining response quality and accuracy. **Requirements:** **Technical Profile** * Education or experience in programming, web development, or related technical fields. * Basic or intermediate knowledge of REST APIs, Webhooks, JavaScript, Python, or similar technologies; DNS, domains, and web concepts. * Ability to systematically diagnose technical problems. **Highly Valued:** * Experience with META Cloud API (WhatsApp Cloud API) * Experience in technical support at SaaS companies (Clientify experience is a plus) * Experience working with system-to-system integrations * Immediate availability is especially valued * General knowledge of digital marketing and automation **Key Competencies:** * Strong analytical and technical problem-solving skills * Ability to efficiently manage multiple requests simultaneously * Autonomy and capacity for rapid learning * Clear, solution-oriented communication * Organization and attention to detail * Ability to thrive effectively in dynamic, high-volume request environments **What We Offer:** * 100% remote work * Integration into a growing technology company * Collaborative environment focused on continuous learning * Professional development opportunities * Involvement in high-impact technology projects If you are a passionate individual eager to make your mark on ambitious projects, we would love to meet you. Please send your CV to recursos.humanos@clientify.com Application Questions: * Do you have experience working with APIs, webhooks, or technical system integrations? * Have you previously worked in technical support for a SaaS platform or software? * Can you simultaneously manage multiple technical incidents while maintaining solution quality? * Do you have experience working with META Cloud API (WhatsApp Cloud API)? * Are you available to start work immediately? Work Location: Remote