Job Summary: First-level technical incident handling and resolution, user support in Microsoft Office 365 environments, and management of user onboarding, offboarding, and permissions. Key Highlights: 1. Helpdesk support with incident resolution 2. User management and device configuration 3. Experience with O365 and on-site support IT Technician for Helpdesk Support First-level technical incident handling and resolution (remote and/or on-site). User support in Microsoft Office 365 environments. Management of user onboarding, offboarding, and permissions. Installation and configuration of computers and peripherals. Ticket registration and tracking in the helpdesk tool. * 2 years of experience. IT knowledge — O365 and on-site Helpdesk support * Medium-level Vocational Training Certificate (FP de Grau Mig) * Catalan (intermediate spoken, intermediate written) * Driving license: B * Temporary employment contract (6 months) * Full-time working hours * Additional relevant information: On-site work at the client’s premises and teleworking for the remainder of the working day.