Job Summary: We are seeking a customer service professional to serve as the direct liaison with users, ensuring a positive experience and effective solutions. Key Responsibilities: 1. Provide clear information and understand customer needs. 2. Handle complaints empathetically and collaborate in process improvement. 3. Strong service orientation, proactivity, and focus on quality. We are looking to hire a person for our customer service team in Cornellà de Llobregat. You will be the direct liaison with our users, ensuring each customer has a positive experience and receives the solutions they need. Your main responsibilities will include handling inquiries via phone, email, and chat, providing clear information about our products and services. It will be essential to understand each customer’s needs to ensure their satisfaction. You will handle complaints empathetically, always seeking the most appropriate solution. You will also collaborate with other departments to improve internal processes and the overall customer experience. Maintaining detailed records of each communication in our system will be an important part of your daily work, enabling us to track interactions and enhance our services. A strong service orientation, excellent communication skills, and the ability to multitask are required. If you enjoy helping others and seek an environment where you can grow professionally, this is your opportunity. We value proactivity, goal-oriented performance, and attention to quality in every interaction. Professional training (Vocational Training – Intermediate Level) or equivalent studies in fields such as administration, customer service, or related areas. Demonstrable experience in customer service roles. C1-level English proficiency, along with excellent Spanish language skills. Knowledge of Catalan is considered a plus. Solid communication skills, multitasking ability, functional knowledge of CRM tools, and proficient use of Microsoft Excel are required.