**Our Stores** The place where we demonstrate, face to face, our purpose. If you share this objective and your satisfaction lies in enabling customers to bring their ideas and projects to life, this is the place for you. Being part of our store teams means working in a co-creation environment where we live our company values and purpose alongside our customers. Will you join us? We show you all this in this video: **Responsibilities and Mission** The **Store Customer Relationship Coordinator** will be responsible for ensuring the best customer experience before, during, and after their visit to the store—covering payment and all existing communication channels—by leveraging knowledge of, and providing access to, a comprehensive portfolio of high-level, personalized services defined by the Services Directorate. Knows the data for each service and promotes its use, with performance targets established under the Customer Relationship Leader’s (CRL) action plan. Maintains continuous contact with customers, enabling identification of key improvement areas. Together with the CRL, proposes action plans to the rest of the store team. Plans and organizes the day-to-day activities of the Customer Relationship team according to the store’s operational needs and customer flow. Drives adoption of various in-store payment services, supporting customer autonomy while aligning with corporate strategy and ensuring swift customer billing. **Key Functions** * Coordinates the team to ensure an excellent welcome (welcoming) for customers upon entering the store through initial contact, guaranteeing an outstanding customer experience. * Listens to customer needs using available tools at any given time—e.g., NPS, GMB, and RCO—and, in coordination with the CRL, proposes action plans to address identified needs. * Supports the CRL in organizing the team to conduct regular exit surveys for non-purchasing customers and, whenever possible, provides real-time solutions to customers. * Supports the CRL in tracking action plans derived from exit surveys for non-purchasing customers. **Demonstrable Requirements** * Minimum two years’ prior professional experience is required. * Proficiency in office productivity software. **What We Offer** **Our Purpose** ===================== At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we’re certain of one thing: if we commit to it, changing the world is within our hands—and yours. Social Action is one of Leroy Merlin Spain’s core pillars, adding value not only to our company but also to the community. Through diverse initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our “Dignified Homes” Grants Program—we contribute to building a better world and society. **Enjoy the Benefits! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain employee, you’ll have access to over 70 benefits and/or advantages, categorized into six groups—all designed to deliver the best possible experience as part of this great team. You’ll also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including opportunities to become a company shareholder, health insurance, childcare support, meal vouchers, and various discounts with major commercial partners, among others. You’ll receive a fixed salary plus participation in company results and profits. **Grow Your Career!** ================== Train and grow your career in a multinational company! You’ll find an excellent work environment and enjoy autonomy to decide and act, participating in decision-making and cross-functional projects. **A Place for Everyone** Diversity Management is a fundamental pillar of our corporate philosophy. This is reflected in our Diversity Charter—a commitment code promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion for all individuals and recognize the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality—without any form of discrimination—as well as promoting and implementing measures to achieve effective gender equality within our organization. We uphold the principle of gender equality across every area of our activity and within the framework of our Organization’s Social Responsibility. If you want to pursue the work you love, our door is open to you. Here, we don’t recognize barriers. **YOUR TALENT HAS NO LIMITS** If you’d like to learn more about our Purpose, values and initiatives, and our current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**