Position Summary: We are seeking a Temporary Assistant Quality Manager to ensure service excellence and customer satisfaction at NH Málaga. Key Responsibilities: 1. Ensure exceptional service quality and customer satisfaction. 2. Collaborate in the continuous improvement of hotel products and services. 3. Manage VIP guest experiences with exclusive attention. Minor Hotels Europe \& Americas offers a unique, vibrant, and enriching experience as a Temporary Assistant Quality Manager at NH Málaga. Hospitality and quality service are fundamental to our identity—if you’re seeking a new challenge, keep reading: **Job Responsibilities:** * \* Adhere to company standards (procedures, templates). * Organize and maintain confirmed guest file archives in order. * Ensure guests receive appropriate service by paying attention to details in rooms, common areas, lobby, restaurant, and other building areas; keep them clean and in good condition. * Demonstrate excellent knowledge of regular guests, attending to their preferences and delivering exclusive, high-quality service during their stay. * Accept customer suggestions for service quality improvement. * Ensure service quality and standards required by NH Hotels Group for the Housekeeping Department. * Communicate information effectively and efficiently to external vendors to ensure excellent coordination. * Certify that NH Hotels is a quality benchmark exceeding customer expectations—making guests feel special through thoughtful details and surprises. * Build loyalty among hotel guests and staff by improving hotel-provided products and services. * Supervise rooms and other hotel areas (hall, lobby, rest zones, corridors), reporting any issues detected to the relevant department. * Verify and report to the Quality Manager any unresolved incidents communicated to her. * Collaborate with Reception on room assignments based on arrivals, departures, and guest characteristics (VIPs, regular guests, etc.). * Conduct inventory control for the Housekeeping Department (amenities, linens, etc.). * Supervise external vendor functions according to daily tasks outlined in the contract. * Complete room reconciliation templates per organizational procedures. * Count Flisa linens (outgoing and incoming) and weekly rejected linen. * Conduct monthly linen, housekeeping storage, premium area, and laundry inventories. * Organize daily work for premium areas and laundry. * Monitor departmental absenteeism. * Control orders for premium area and laundry supplies. * Manage extra staff and house staff. * Conduct office, laundry, and bathrobe inventories. * Manage lost-and-found items (custody and delivery). * Support renovation projects (duvets, blankets, bathrobes, room materials). * Organize building-wide window cleaning. (Previously handled by an external vendor.) * Organize building marble polishing. * Manage technical service reports. * Manage minibars on weekends. * Support the Quality Manager. * Supervise external vendor Staff Hotel: quality, supervision, daily and monthly billing, PPE, TC2 staff control, minibar replenishment. * Manage VIP guests: * Receive and communicate the VIP guest list to the team, along with any information from Guest Relations. * Adapt and prepare VIP-assigned rooms according to guest preferences and needs. * Ensure compliance with hotel management–defined quality standards (amenities, attentions, etc.). **Required Profile:** * \* Proficiency in Microsoft Office (Word, Outlook, PowerPoint). * Knowledge of housekeeping management systems. * Familiarity with SAP system. * Minimum 5 years’ experience as a cleaner. * Prior experience as Deputy Housekeeper or Assistant Quality Manager is desirable. * English proficiency is an asset.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
