Job Summary: Supervises passenger agents to ensure exceptional customer service and compliance with airport procedures. Key Responsibilities: 1. Ensure exceptional customer service 2. Supervise teams for an efficient experience 3. Guarantee implementation and compliance with quality policies Reus Fixed-term intermittent contract Various **Country** SPAIN **What you will be doing...** Are you passionate about helping people and delivering exceptional service? Join our **Jet2.com** & **Jet2holidays** team in Reus as a **Passenger Agent Supervisor** **What we offer:** * €20,282.00 per annum (pro-rated) + **additional allowances** for transport, early shifts, weekends and public holidays * **Fixed-term intermittent contract**, part-time, **20 hours per week**, with possibility to increase hours to 40 between May & September * **31 days holiday + 14 public holidays** (pro-rated) * **Free uniform**, paid training, life insurance and retail discounts * **Discounts** on **Jet2.com** flights and **Jet2holidays** holidays * Referral bonus for recommending a friend **What we’re looking for:** * Proven experience supervising staff * Ideally, experience in an operational or similar environment * Fluency in Spanish and intermediate level of English * Full right to work in Spain **What you’ll be doing in the role:** * **Create memories**: Ensure our Passenger Agent team and external provider deliver exceptional customer service that meets our customers’ needs and reflects our brand values. * **Be present**: Supervise our external provider and Passenger Service Agent team to deliver friendly and efficient check-in and boarding services for departing customers, providing helpful advice and being present throughout their entire airport experience. * **Take responsibility**: Ensure **Jet2.com** policies and procedures are implemented and complied with. Maintain quality standards and ensure our external provider consistently follows safe practices. Responsible for safety reporting using the company system (The Hub). * **Work as one team**: Collaborate with our external providers and Flight Crew and Cabin Crew teams to deliver the best possible customer experience. Ready for take-off? Apply for your role today! **Division** Jet2.com **Careers With Us** Airline **Careers Dept** At the Airport **Careers Team** Customer Facing at the Airport