Browse
···
Log in / Register
Job Summary: We are seeking a responsible and attentive Gaming Hall Operator to ensure compliance with regulations and protocols, and to guarantee a safe and enjoyable experience for all visitors. Key Highlights: 1. Initial and ongoing training in sector procedures and regulations 2. Professional work environment focused on safety 3. Internal professional development and growth opportunities We seek a responsible and attentive individual to join us as a Gaming Hall Operator at our venues. The selected candidate will serve as the establishment’s public face, ensure compliance with regulations and protocols, and contribute to a safe and pleasant experience for all visitors. **Main Responsibilities** --------------------------------- * Greet visitors at the entrance and gaming areas, providing clear and courteous information. * Supervise the proper functioning of gaming machines and equipment; report technical or safety incidents to the relevant supervisor. * Control customer access and stay in accordance with current regulations (minimum age, identification, capacity limits). * Monitor adherence to internal policies and conduct rules within the hall, proactively intervening in potential risk behaviors. * Perform cash handling, change provision, and basic cash register management according to established procedures. * Record and report incidents, losses, or suspicious activities following internal protocols. * Assist with venue opening, closing, and general tidiness, including restocking supplies and basic cleaning of gaming areas. **Requirements** -------------- * Legal age and valid documentation to work in Spain. * Prior experience in customer service, preferably in gaming halls, hospitality, or retail. * Strong communication skills and a courteous demeanor; ability to handle conflict situations calmly and firmly. * Basic cash handling and cash management knowledge; confidence using terminals and management systems. * Availability to work rotating shifts, including weekends and holidays. * Responsible, punctual attitude with strong commitment to rules and procedures. **Desired Competencies** -------------------------- * Customer service training * Observational skills and early detection of gambling-related problematic behaviors * Basic proficiency with computer tools and access control systems * Teamwork orientation and willingness to collaborate on operational improvements **We Offer** ------------- * Permanent contract and competitive salary * Initial and ongoing training in procedures, sector regulations, and customer service * Professional work environment focused on client safety and well-being * Internal development opportunities and professional growth within the company.
