Summary: The Settlement Operations Clerk supports daily settlement operations, managing tickets, interacting with providers and departments, and ensuring efficient resolution of inquiries. Highlights: 1. Manage requests and incidents through various platforms 2. Contribute to continuous improvement and process optimization 3. Support daily settlement operations with focus on accuracy **Description** Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top\-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. **ABOUT THIS ROLE** The mission of this role is to be responsible to provide payments solutions for the business by selecting the most suitable method. The Settlement Operations Clerk supports the daily settlement operations, focusing on the accurate and timely management of tickets related to payment methods and service schedules. The role involves direct interaction with external providers, internal departments, Ria agents or stores. Managing tickets and phone calls, ensuring efficient and consistent resolution of inquiries. It requires a detail\-oriented, organized, and problem resolution\-focused individual with strong communication skills. **ROLES \& RESPONSIBILITIES*** + Manage requests and incidents through Zendesk, Webex, and Outlook, ensuring proper classification and follow\-up. + Review and update information such as pick\-up service schedules, providers, and payment method, updating information in the system to reflect current operations. + Escalate complex issues or discrepancies to the Supervisor or relevant teams, ensuring proper tracking and closure + Assist in the onboarding process of new clerks or team members when required. + Contribute to continuous improvement by identifying repetitive issues and proposing process optimization or automation opportunities. + Call agents to make sure they understand their payment method (Especially new agents). + Roll\-out of settlement methods, such as card payment, CIT, Smart Safes, ACH etc. + Contingency planning and execution, if one settlement method is blocked. **POSITION REQUIREMENTS** · Excellent oral and written communications skills in English and German, any other language will be highly valued. · Good knowledge of Microsoft Office tools and CRM systems. At least an intermediate to advanced level of Excel is required · Self\-motivated, team player, proactive, problem\-solving abilities and excellent communication skills. · Ability to be flexible and adaptable when working in a fast\-paced often pressurized environment. * 2 \- 3 years’ work experience as an Settlement clerk, Customer service or Help Desk. * Previous experience in financial services will be valued. Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Check out our website to learn more about the company at: **http://www.riamoneytransfer.com/** The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.