Job Summary: We are seeking a Quality Manager to implement quality assurance processes, ensure service standards, and enhance guest satisfaction, with a focus on continuous improvement. Key Highlights: 1. Career and growth opportunities at both internal and international levels. 2. Excellent working environment with a great team. 3. Innovative tools to perform your duties. **We are looking for:** The job of **Quality Manager** is successfully executed when: * Works on behalf of our guests, implementing quality assurance processes that comply with the company's mission and brand standards, focusing on continuous improvement. * Together with other team members, they ensure, monitor and improve service standards, guest satisfaction and operational efficiency across all departments (rooms, F\&B, etc.) through quality audits and training. * Pays attention to detail, is flexible and adapts quickly to dynamic environments, as well as have a passion for delivering exceptional quality service. **Usual job responsibilities are:** * *Managing Quality Assurance Goals:* + Reviewing \& establishing Standards and SOPs, identifying top priorities \& opportunities for improvement and communicating relevant information. + Coach managers on adopting the Quality leadership style and staff on quality standards and procedures to foster a culture of excellence. + Develop and maintain quality standards, procedures, and audits to meet 7Pines guidelines. + Perform daily/monthly inspections of rooms, amenities, hotel common areas, delivery service and food and beverage outlets services. + Attends regular quality meetings with all departments. + Performs any other tasks assigned, requested or deemed necessary by the General Manager. * *Managing Quality Tools:* + Prepare reports on quality performance metrics using data collection methods to compile, display, track, and analyze defect trends. + Identifies areas of improvement through trends and analysis of guest feedback from guest engagement platforms. * *Managing the Guest Experience:* + Reviews guest feedback with HOD´s at daily pre\-work meetings through reports on customer satisfaction and key comments and ensure appropriate corrective action is taken. + Responds to and follows up on customer comments through the customer comment and satisfaction tracking pages. + Proposes new service standards that meet or exceed guests' expectations based on their feedback. **What you will find:** * Day\-to\-day operational advantages such as transport to the hotel, accommodation support, meals on shift... * Excellent working environment with a great, committed, and cohesive team to be part of. * Career and growth opportunities internally and internationally. * Job stability with an open mindset toward new ideas and ways of working. * Innovative tools to help you and your team perform their work. **What we are looking for:** The job of **Quality Manager** is successfully executed when: * Works on behalf of our guests, implementing quality assurance processes that comply with the company's mission and brand standards, focusing on continuous improvement. * Together with other team members, they ensure, monitor and improve service standards, guest satisfaction and operational efficiency across all departments (rooms, F\&B, etc.) through quality audits and training. * Pays attention to detail, is flexible and adapts quickly to dynamic environments, as well as have a passion for delivering exceptional quality service. **Usual job responsibilities are:** * *Managing Quality Assurance Goals:* + Reviewing \& establishing Standards and SOPs, identifying top priorities \& opportunities for improvement and communicating relevant information. + Coach managers on adopting the Quality leadership style and staff on quality standards and procedures to foster a culture of excellence. + Develop and maintain quality standards, procedures, and audits to meet 7Pines guidelines. + Perform daily/monthly inspections of rooms, amenities, hotel common areas, delivery service and food and beverage outlets services. + Attends regular quality meetings with all departments. + Performs any other tasks assigned, requested or deemed necessary by the General Manager. * *Managing Quality Tools:* + Prepare reports on quality performance metrics using data collection methods to compile, display, track, and analyze defect trends. + Identifies areas of improvement through trends and analysis of guest feedback from guest engagement platforms. * *Managing the Guest Experience:* + Reviews guest feedback with HOD´s at daily pre\-work meetings through reports on customer satisfaction and key comments and ensure appropriate corrective action is taken. + Responds to and follows up on customer comments through the customer comment and satisfaction tracking pages. + Proposes new service standards that meet or exceed guests' expectations based on their feedback. **What you will find:** * Day\-to\-day operational advantages such as transport to the hotel, accommodation support, meals on shift... * Excellent working environment with a great, committed, and cohesive team to be part of. * Career and growth opportunities internally and internationally. * Job stability with an open mindset toward new ideas and ways of working. * Innovative tools to help you and your team perform their work. **Requirements:** The person we are looking for should have the following qualities: **Skills:** * Strong analytical, communication, leadership, and problem\-solving skills. * Detail\-oriented and proactive. * Methodical and well\-organized. * Customer\-centric approach. * Flexible, reliable, accountable and resilient. * Excellent grooming standards. **Education:** * Bachelor’s degree in hospitality management, business administration, or related field. * Knowledge of training techniques. * Proficiency with computers and computer programs, including Microsoft Word and PowerPoint. * Ability to produce detailed, data\-driven reports using quality software/systems analytical and statistical methods. **Work Experience:** * Minimum three years' experience in hospitality operational departments such as Rooms, F\&B, Guest Experience, or a similar quality\-focused role. * Multi\-cultural exposure.