Summary: This role focuses on driving customer loyalty and success for QualityDocs by defining adoption metrics, facilitating workshops, and developing strategies to optimize product use within the life sciences industry. Highlights: 1. Architect framework for measuring QualityDocs success and customer loyalty 2. Partner cross-functionally to address adoption barriers and modernize processes 3. Influence executive decisions with 'Day-in-the-Life' transformations **Team:** Strategy **City:** Barcelona **Country:** Spain Veeva Systems is a mission\-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest\-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. **The Role** Within the QualityDocs strategy team, your focus is to serve as the Adoption and Value Specialist. You will architect the framework for how QualityDocs measures success and drives long\-term customer loyalty. Responsible for analyzing data to understand what capabilities are poorly adopted and build plans to address adoption barriers. Works in a cross functional manner spanning product, strategy, sales, and services to identify risks and create visionary narratives that influence customers to modernize their processes. The role requires a deep understanding of the global quality life sciences document management space.**What You'll Do** * Define the KPIs, utilization metrics, and success frameworks that quantify "high\-value" adoption for QualityDocs * Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution * Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption * Build high\-impact collateral designed to challenge outdated practices and advocate for process optimization * Synthesize technical capabilities into 'Day\-in\-the\-Life' transformations to influence executive\-level decision\-making * Identify leading indicators based on industry segment that identify customers at risk * Partner with post implementation teams and business consulting for pathways to securing improvement services work **Requirements** * 2\+ years of experience in customer facing roles (i.e. consulting, solution consulting, etc.) * 5\+ years of experience working directly with document management systems supporting Quality and GxP business areas * Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges * Ability to perform data analysis and develop KPI dashboards * Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes * Ability to travel for customer meetings and presentations up to 20% **Nice to Have** * Experienced with developing business cases for change * Industry experience with GMP quality content, training management, quality systems processes, manufacturing, or QC \#RemoteSpain \#LI\-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent\_accommodations@veeva.com. Work Where It’s Best for You Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments. Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours. We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less. Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer\-facing roles, such as Sales and Professional Services, live near and/or travel to their customers. When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that. Work at Veeva. Work where it’s best for you.