Customer Service Specialist

Description

Summary: ASSA ABLOY Global Solutions is seeking a Customer Service Specialist for Vingcard in their Hospitality Business Unit in Spain to support clients in Europe. Highlights: 1. Opportunity to be part of a constantly growing department 2. Supportive leadership and a solid values platform 3. Comprehensive career-development resources **ASSA ABLOY Global Solutions** is part of the ASSA ABLOY Group, who are the **global leader in access solutions**. Every day, we reimagine how people move through a **safer, more open world with ease**. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in **over 70 countries**, with over **60,000 colleagues** around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in **our Hospitality Business Unit in Spain and for Vingcard,** and for a **Customer Service Specialist** role. Part of Global Solutions, the **Hospitality Business Unit in Spain for Vingcard,**is the company’s flagship brand for electronic hotel locks, mobile keys, and access‑management systems—essentially the technology that controls secure room access in hotels, student housing, and modern rental properties. **Your Role in Keeping the Future in Safe Hands…** As a **Customer Service Specialist** at Vingcard, you will have the opportunity to be part of a department that is constantly growing. Reporting to the **Customer Service Manager**, you will be the person in charge of being in contact with our clients in Europe. **What you will do…** * Answer phone calls and respond to customer inquiries in a professional and efficient manner. * Enter, process, and manage orders. * Inform customers about products, pricing, and how the website works. * Recommend products based on the customer’s needs and requirements. * Resolve customer issues in a timely, solution‑oriented way. **What we expect of you…** * Positive and enthusiastic attitude with a strong customer focus * Previous experience in customer service (highly valued) * Knowledge of MS Office applications, including Excel and Word * Ability to manage multiple tasks efficiently * Required: Proficiency in English to assist customers (written and spoken) **What you can** **expect from us…** * Generous and competitive total rewards package. * Comprehensive and career\-development resources to expand your skills and maximise your potential. * Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate. **Application** You can submit your application by clicking ‘Apply Now’. We will not consider application received via e\-mail or through other channels. We will review applications continuously, so please apply as soon as possible. **About Us** Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation. **We are the ASSA ABLOY Group** Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.