Position Summary: We are seeking a proactive, customer-oriented professional with leadership and management skills to coordinate restaurant operations and supervise the team. Key Responsibilities: 1. Coordination and supervision of restaurant operational procedures. 2. Direct customer service, sales promotion, and complaint management. 3. Support to the manager in team organization and facility maintenance. Requirements * Initiative * Attention to detail * Team spirit * Sales orientation * Collaboration * Leadership * Results orientation * Communication * Teamwork * Adaptability * Ability to follow procedures (methodical) * Stress management * Organizational ability * Problem-solving ability * Customer orientation * Excellence orientation * Dynamism Competencies * Cheerful, enthusiastic personality * Minimum 1 year of prior experience in a similar position * Education: High school diploma or equivalent * Hospitality and/or tourism training is desirable * Knowledge of Japanese cuisine is desirable * Proficiency in office software: Word, Excel, Outlook, etc. * English: oral comprehension and speaking proficiency * Additional languages are desirable Responsibilities * Prepare work areas for service * Provide direct customer service for beverage and food consumption * Transport necessary tools and equipment for service * Carry out, coordinate, and supervise operational procedures and tasks inherent to restaurant activities * Inform and advise customers on the composition and preparation of available products * Maximize sales * Monitor and supervise inventories, spot checks, and current stock levels * Handle customer complaints * Daily cash accounting, reconciliation, and closure * Achieve company-established KPIs: raw material cost, labor cost, and number of reviews * Support the manager in organizing the human team and developing their work to enhance profitability and productivity * Place orders and supervise their receipt in terms of quantity and quality * Conduct and supervise training for staff under supervision * Answer telephone calls, representing the establishment and identifying the person answering * Support the manager in facility maintenance * Perform specific customer service tasks (welcome, follow-up, farewell) * Conduct and supervise dining room team training according to established policies and procedures * Foster team talent and identify profiles with development potential * Ensure accurate clock-in and clock-out for each shift * Wear the approved uniform, complete, clean, and ironed.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
