Job Summary: We are looking for an Operations Support Technician to technically manage connectivity services and serve as the technical liaison with corporate clients at Aire. Key Responsibilities: 1. Manage FTTH connectivity services and resolve incidents with customers. 2. Coordinate installations with partner companies and other departments. 3. We bet on talent as our driving force, offering an exceptional work environment. Joining **Aire** means becoming part of an agile, innovative technology company. Our purpose is to empower our B2B customers to grow their businesses. **We provide advanced Cloud, telecommunications, UCaaS, cybersecurity, and managed services solutions** for enterprises, with a business model focused on SMEs, corporations, public administrations, and telecom operators in Spain and Portugal. What sets us apart is our development of proprietary technological solutions, pursuing excellence and close collaboration with our customers. To achieve this, we rely on talent as the engine of this project—and therefore, we are seeking an **Operations Support Technician** for Aire’s Operations team. **What will your day-to-day look like?** * Technical management of FTTH connectivity services for corporate clients. * Technical liaison with clients to manage fiber activation requests and resolve any incidents that may arise. * Coordination of installations and field activities with partner companies. * Tracking of fiber installation and service activation requests. * Coordination with other technical and operations departments. **What are we looking for?** * Basic knowledge of IP networks (routing, NAT, VLAN, VPN). * Basic knowledge of FTTH fiber and connectivity services. * Experience working with corporate clients. * Ability to coordinate with installation companies and partners. **What can we offer you?** * **Permanent contract and full-time position.** * **Hybrid work model (50%)** at our offices in **Elche or Madrid.** * **Flexible start time between 8:00 and 9:30 AM.** * Working hours Monday to Thursday: 9:00 AM – 6:00 PM, including lunch break; Friday: 8:00 AM – 3:00 PM. * Intensive summer schedule. * 23 working days of annual vacation to disconnect and recharge. * **Opportunities for continued technical and professional growth.** * With our Learning Fridays, we guarantee dedicated time for training during working hours. * Don’t miss out—explore our Campus Aire University! Access all available training materials and review past sessions to advance your career in telecommunications and cloud. * Discounts on our products so you can enjoy what we offer. * Access to Club Aire discounts, featuring amazing offers in fashion, travel, entertainment, hospitality, automotive, and electronics—take advantage! * A great working atmosphere! At Aire, we firmly believe diverse and inclusive teams drive innovation, transformation, and better results. Therefore, we promote and ensure inclusion for all individuals, regardless of gender, age, sexual orientation or identity, culture, disability, or any other personal condition. Our commitment is to build an environment where every person can contribute their talent and grow professionally. ***At Aire, equality unites us; diversity strengthens us.***