Job Summary: We are looking for a Helpdesk Technician to provide user support, with experience in incident resolution and a passion for technology, for a growing company. Key Highlights: 1. Join a rapidly growing company with an outstanding team 2. Helping people with IT issues is key in this role 3. A company with a strong technological DNA and a clear assistive vocation We are seeking a Helpdesk Technician profile for user support at a major company located in Barcelona (Sants area). If you have experience providing user support, you are enthusiastic about technology, and you seek a serious, financially stable company that values people as individuals, let’s talk. Responsibilities: Resolve IT incidents and requests onsite at the workplace and remotely. Requirements: · Experience resolving Level 1 incidents · Higher Vocational Training Certificate (CFGS) in Systems, Cybersecurity or Programming · Commitment to the position · Strong command of Catalan is essential · Knowledge and experience in: o Active Directory (user creation/deletion, permissions) o VPN user management o Remote access tools (LogMeIn, TeamViewer, etc.) o Operating Systems: Windows, macOS fo Mobile devices: Android and iOS o Microsoft Office 365 o Fixed-line VoIP telephony o Hardware (assembly and configuration of equipment) and software o TCP/IP o Ticketing tools such as JIRA, Zendesk, OTRS, Remedy, etc. · Interpersonal skills and ease of interaction with users. Our work consists of helping people, and this is therefore critical. We Offer: · Join a rapidly growing company with an outstanding team · Permanent contract: 3 months with us, then direct contract with the client · Work location: Onsite in Barcelona (Poble Nou area) · Full-time position. Monday to Friday. Working hours: Monday to Thursday, 9:00–18:00; Friday is a shortened day · Annual gross salary of €22,000 About Our Company: Sosmatic was founded in 1998 to assist people with their IT problems, 24/7. Today, 25 years later, we serve millions of households through insurance providers, banks, telecom operators, distributors, assistance services, and companies of all sizes and sectors, offering Helpdesk, Servicedesk, Systems, and Cybersecurity services. The contact center is our fifth division, another pillar within a company characterized by its strong technological DNA and clear assistive vocation. NGOs worldwide. We work in favor of social inclusion and offer adapted positions for people with disabilities. Job Type: Full-time Salary: €22,000.00 per year Benefits: * Shortened working day on Fridays Application Questions: * What is your level of Catalan? * What is your salary expectation? Work Location: Onsite employment