Teralco Group was founded in 2002 and becomes CONVOTIS Iberia in 2024. Since then, we have been committed to helping companies improve their performance and efficiency through the use of **innovative technology**. With our **over 20 years of experience**, we have helped numerous companies implement **technological solutions**. At CONVOTIS Iberia, **You matter** with your experience and skills, **You** **count** in our decision-making, and **You** **choose** the path for your professional development. **What is a day like at CONVOTIS?** -------------------------------- You choose when your workday starts and when it ends. If you work extra hours one day or leave early due to personal needs, you can balance it on another day without any issues. Choose whether to go to the office or not, as you have 100% **\#****flexibility** to do so. If you come to the office, free coffee, candies, and a table football game are available for you to relax. If something happens during your workday, **you have access to medical insurance**. So don't worry, you're covered. In the coming months, you can attend **the events we organize at the office** (free beer day, gamefest, etc.), **in the mountains, during recreational days** (twice a year), **playing padel, and many more activities**. You can take your **vacations whenever you want**, and you'll always have a great team by your side. **\#closeness** is one of our core values. We want you to grow with us in the future, so you’ll have a **broad and varied professional career path**, **your certifications will be paid for**, and we offer **included English classes and training programs**. Want to switch technologies? We’re proud to say we see that positively and will support you through the transition. The possibilities for **\#training** are yours to choose. All of this is part of **our philosophy** and what we call **\#CONVOTISLife**. Are you in? **Requirements** -------------- **What are we looking for?** We are looking to expand our team with a professional specialized in managing cybersecurity and information security for various clients, delivering top-quality service, coordinating technical teams, and serving as the main point of contact with clients. **What do we expect from you?** * Coordinate and supervise the delivery of managed cybersecurity services for multiple clients, ensuring compliance with **SLAs** and key performance metrics (KPIs). * Coordinate the work of multidisciplinary technical teams specialized in **SIEM, SOAR, EDR**, vulnerability management, and incident response. * Act as the primary point of contact with the client, managing expectations, escalations, and continuous improvement plans. * Generate and present service progress reports tailored to different audiences on the client side. * Report key performance metrics, customer satisfaction, and service evolution. * Drive initiatives related to automation, AI, efficiency, and maturity in service delivery. * Professional cybersecurity certifications such as **CISM, CISA, CISSP, CySA\+**, etc., are desirable. * **English level**: high proficiency in spoken English (**C1** or equivalent at minimum) for communication with internal teams located in other regions and with clients (European level). * Residence in **Málaga.** * At least **3 years of experience in similar roles.** ### **Get to know us in the following video** **Equal Employment Opportunity** At CONVOTIS Iberia, we are committed to equal employment opportunities regardless of race, nationality, ethnicity, skin color, religion, sex, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.