Job Summary: We are seeking a trainer to deliver practical training to individuals at risk of social exclusion, focusing on floor attendant duties to improve their employability. Key Highlights: 1. Professional training to enhance employability 2. Fully practical approach to training 3. Targeted at individuals at risk of social exclusion We are seeking a trainer to deliver a training program aimed at a group of individuals at risk of social exclusion. The objective of the course is to professionally equip participants so they can successfully perform the core duties of the position and enhance their employability. The course must adopt a fully practical approach, and participants shall learn according to the following structure: CONTENTS * The floor attendant in accommodation establishments and their department The housekeeping department The floor attendant * Performing supply, control, and inventory operations for housekeeping stock Applying management procedures. Maintaining and replenishing stock in the storeroom. Setting up the cleaning trolley and the floor attendant’s trolley. Organizing the storeroom and the housekeeping office. * Cleaning and preparing guest rooms, premium areas, and common areas in accommodation establishments Equipment, machinery, tools, and utensils Cleaning products used Cleaning techniques Other preparation tasks * Applying safety, hygiene, and health regulations in the processes of preparing and setting up guest rooms, premium areas, and common areas * Customer service during floor cleaning operations in accommodation establishments Customer types Protocols for responding to customer requests Customer complaints and claims Basic communication techniques * Applying basic protocol standards Protocol and personal presentation techniques Fundamental concepts Different protocol treatments Position Type: Full-time Work Location: On-site employment