STORE MANAGER FOR MÁLAGA

Description

**Description:** ---------------- **Why choose Grupo MAS?** ✅ Stability: You will join an established and sector-leading company. Growth: We invest in internal promotion and talent development. **Your role in our team** As a key member of the store, your main responsibilities will be: * **Customer Service Quality Management:** * Handle complaints, incidents, and suggestions to ensure high-quality service. * Engage the team in continuous improvement of customer service. * Ensure a satisfying customer experience and reinforce loyalty. * **Profitability Management:** Review and analyze store performance—sales vs. margins, shrinkage, expense ratios, productivity, absenteeism and turnover, unexplained losses, etc. * **Sales Management aimed at achieving centrally defined objectives:** Achieve sales targets, identify areas for improvement, engage the team to reach goals, and supervise implementation and compliance in-store of corporate policies and guidelines.* **Store Logistics and Organizational Management:** Ensure product availability, quality, and proper presentation; manage stock levels; place orders; maintain up-to-date pricing; guarantee safety and regulatory compliance; and ensure adherence to the store’s organizational model. * **Integrated Management of Sales Operations and Customer Experience**: Supervise quality standards, implement cross-selling, and analyze sales by department. * **Team Leadership:** Manage and supervise the team, demonstrate leadership, foster personal development, and uphold service excellence and compliance with standards. **COMPETENCIES:** \- \- Corporate Identity \- \- People Leadership \- \- Analytical Thinking \- \- Communication and Influence \- \- Team Management and Collaboration \- \- Organization, Rigor, and Quality \- \- Results Orientation \- \- Emotional Management \- \- People Development **Requirements:** --------------- **REQUIREMENTS:** * Basic qualification: Medium or Higher Vocational Training Cycle (Commerce/Marketing; Administration/Finance) or High School Diploma. * Recommended complementary qualification: Business Administration and Management (ADE), Economics, Business Studies, Marketing. * Professional experience: Minimum 1 year in a similar role or 2\-3 years as Assistant Store Manager. * Other requirements, knowledge, and aptitudes related to various aspects of store operations: * Economic management of the business unit * Proficiency in standard user-level computer tools * Customer service * Point-of-sale organization and commercial techniques * Team leadership and communication skills