**Description:** ---------------- Why choose Grupo MAS? ✅ Stability: You will join an established and sector-leading company. Growth: We invest in internal promotion and talent development. Your role in our team As a key member of the store, your main responsibilities will be: * Customer Service Quality Management: * Ensure high-quality service through active listening and efficient resolution of incidents and complaints. * Collect customer feedback and suggestions to improve service. * Collaborate with the team to refocus service delivery toward excellence and ensure customer satisfaction. * Collaboration and Support in Process and Team Management: * Collaborate with the Store Manager on team organization and task allocation. * Support cash handling, cash counts, and cash register and cash control. * Supervise store closing procedures and resolve conflicts to ensure operational efficiency. * Ensure compliance with all occupational health and safety regulations and food safety standards. * Store Order, Replenishment, and Cleanliness Management: Ensure adequate product supply, assist the Store Manager with stock reconciliation, verify optimal warehouse organization, coordinate and inspect incoming deliveries, prepare returns, supervise in-store implementation and adherence to corporate policies and guidelines... * Sales Support and Enhancement: * Optimize product placement according to implementation plans to increase sales. * Propose alternatives to customers when desired products are unavailable. * Supervise home delivery services to ensure a complete shopping experience. * Profitability Management: Review and analyze store performance—including sales vs. margins, shrinkage, expense ratios, productivity, absenteeism and turnover, unknown losses... COMPETENCIES: \- \- Corporate Identity \- \- Teamwork \- \- Communication and Influence \- \- External Customer Orientation \- \- Organization, Rigor, and Quality \- \- Results Orientation \- \- Team Management and Cooperation \- \- Emotional Management \- \- Initiative/Autonomy **Requirements:** --------------- REQUIREMENTS * Education: Medium-level vocational training cycle or ESO (Compulsory Secondary Education). Recommended specializations: Commercial Activities (formerly Commerce and Marketing). * Additional Education: Higher-level vocational training cycle or Baccalaureate. * Professional Experience: Minimum 1 year in a similar position. * Other Requirements: Advanced proficiency in Microsoft Office and courses related to commercial management, customer experience, and digital competencies.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
