Reception and Customer Service

Description

Position Summary: Comprehensive coordination and management of reception and hotel operations, including personnel, reservations, incidents, and financial control. Key Highlights: 1. Professional development 2. Personnel management and interdepartmental coordination 3. Customer service and incident resolution Job Responsibilities: Developing departmental staff schedules Monitoring and managing reservations Managing and resolving incidents Monitoring and managing revenue Organizing and coordinating front desk staff tasks Coordinating hotel management tasks with other departments Monitoring credit balances on issued invoices Monitoring invoices received for services Important Notes: Specific customer service training will be valued Knowledge and experience in hotel operations will be valued What We Expect From You: Organization and responsibility Neat and professional appearance Friendliness and courtesy Approachability Ability to work under pressure Ability to handle and manage complaints Common sense. Position Type: Full-time, Part-time, Permanent contract Benefits: * Support for professional development * Company phone Work Location: On-site employment