Job Summary: We are seeking a Receptionist for Hesperia Vigo, responsible for delivering a professional welcome and ensuring an excellent experience for guests. Key Highlights: 1. You will be the hotel's first point of contact, ensuring a professional welcome. 2. Join Hesperia World, a growing company. 3. Professional development and opportunities for internal advancement. About Us At Hesperia World, we strive to deliver unique experiences to our guests, committing to service excellence and talent development. Hotel Hesperia Vigo is a landmark in the city, catering to both business and leisure travelers. ✨ Job Mission As a Receptionist, you will be the hotel's first point of contact, ensuring a professional, friendly, and efficient welcome, and guaranteeing an excellent experience throughout the guest’s stay. Main Responsibilities * Guest reception and check-in / check-out. * Reservation management, modifications, and cancellations. * Telephone and email correspondence handling. * Incident resolution and addressing guest needs. * Coordination with other departments (Housekeeping, Maintenance, F&B). * Cash handling, billing, and front desk cashier duties. * Promotion of hotel services and additional sales (upselling/cross-selling). Candidate Profile * Education in Tourism, Hospitality, or related field. * Prior experience in hotel front desk operations (preferred). * Advanced English proficiency (mandatory); additional languages are valued. * Proficiency in computer tools and hotel property management systems (PMS). * Customer-oriented mindset, strong communication skills, and proactivity. * Ability to work collaboratively in dynamic environments. * Availability to work rotating shifts. What We Offer * Immediate integration into an established hotel. * Opportunity to join Hesperia World, a growing company. * Professional development and opportunities for internal advancement. * A dynamic, customer-focused work environment. * Competitive compensation commensurate with qualifications.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
