Job Summary: As an Assistant Front Office Manager, you will support the management and supervision of all reception operations, directly assisting clients and ensuring service standards exceed expectations. Key Highlights: 1. Unlimited growth and development opportunities. 2. Join an extensive global family. 3. Lead and manage the Front Office team. ***“The world is yours with Meliá”*** Discover a boundless path at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work across multiple countries and become part of our extensive global family. **Explore some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle. **Sol Torremolinos Resort** is a complex comprising three hotels: Don Pablo, Don Pedro, and Don Marco. It is located in Torremolinos, a municipality in the province of Málaga, just 20 meters from the beach—separated from the water only by a busy seaside promenade. **Your mission** as Assistant Front Office Manager will be to support the management and supervision of all front desk operations, directly assisting guests and consistently ensuring that quality and service standards surpass guest expectations, as well as managing staff working within this department. **Key Responsibilities:** * You will serve as the second-in-command of the Front Office department, overseeing both its management and control. * Supervise and ensure compliance with Meliá standards. * Maximize sales and promote the Upselling program. * Manage and help lead the Front Office team. * Conduct continuous follow-up to ensure guest well-being throughout their stay and exceed their expectations. **What We Are Looking For:** * Degree in Tourism, Hospitality, or related field. * Minimum two years’ experience in a similar role at a high-volume hotel of comparable category. * Advanced English proficiency is mandatory; knowledge of additional languages such as French or German is valued. * Familiarity with Opera Cloud or Opera. * Professional proficiency in Microsoft Office and Outlook. * In-depth knowledge of back-office operational processes. * Strong customer orientation and attention to detail. * Organized, solution-oriented individual with a predisposition for and ability to work effectively in teams. * Proactive, dynamic individual with a strong service vocation. **At Meliá, Everyone Is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and aligned with the principles outlined in our Human Resources policies. Furthermore, we prioritize disseminating across our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint, global action.* *We reinforce our commitment to* ***equality and diversity****, preventing any form of discrimination—especially based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Additionally, we advocate for the sustainable growth of our industry through a socially responsible human team. In this regard, our motto is “****Towards a Sustainable Future, From a Responsible Present****.” Thanks to all our collaborators, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
