Summary: Join Pluxee's Marketplace team as an Operations Specialist, applying structured thinking and problem-solving skills to operational challenges in a fast-growing tech environment. Highlights: 1. Ideal entry point for recent graduates to transition into business roles 2. Analyze, redesign, and improve operational processes 3. Work closely with multidisciplinary teams on cross-functional initiatives Permanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal \& Food, Wellbeing, Lifestyle, Reward \& Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1\.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Your next challenge At Pluxee, we are building the next generation of employee benefits through technology, data, and operational excellence. You will join the **Marketplace** team, a department that manages the strategy, operations and scalability of the vast majority of the products offered by Pluxee through its solution, with a particular focus on **health insurance** products. As an **Operations Specialist**, you will play a key role in making our business scalable, efficient, and data\-driven. This is an ideal entry point for **recent graduates** who want to transition into business roles, applying structured thinking and problem\-solving skills to real operational challenges in a fast\-growing tech environment. You won’t just execute processes — you will **analyze, redesign, and improve them**.**What you’ll be doing** ------------------------ * Maintain service level agreements (SLAs) for uptime in the day\-to\-day operations of the marketplace department * Improve efficiency in meeting and maintaining these targets * Analyze operational workflows end\-to\-end and identify inefficiencies or bottlenecks * Design and implement scalable solutions to improve processes and performance * Work closely with different teams (Operations, Product, Customer, Finance) to drive cross\-functional initiatives * Translate data into actionable insights to support decision\-making * Participate in continuous improvement projects with real business impact from day one **You’re a match** ------------------ **Education*** Business, Engineering degree or similar * Business\-oriented mindset with strong analytical foundations **Experience*** 0–2 years of experience (internships or first professional experience welcome) **Languages*** English: professional proficiency * Spanish: native or professional proficiency **What we value*** Structured thinking and strong problem\-solving skills * Ability to break down complex problems into actionable steps * Curiosity and willingness to learn fast in a business environment * Data\-driven mindset (comfortable working with Excel / Google Sheets; SQL is a plus, not a must) * Strong ownership and ability to work in fast\-paced environments **Recruitment process** ----------------------- * Introductory call with Recruiter * Case study \+ interview with Hiring Manager * Brief call with team member and HRBP **Your team** ------------- You will report to the Operations Manager and work closely with a multidisciplinary team across business, product, and data.**Location** ------------ Madrid (hybrid model)* **️ Why join Pluxee?** 1\) **A meaningful job:** Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies. 2\) **A great culture:** People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work\-life balance, new ideas and we have a lot of fun! 3\) **An empowering environment:** Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.