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Technical Customer Service
Indeed
Full-time
Onsite
No experience limit
No degree limit
Passeig Lluís Companys, 69, 25124 Rosselló, Lleida, Spain
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Description

Job Summary: We are seeking a technically skilled, customer-oriented professional to work in industrial environments, improving efficiency and performance by combining engineering, consulting, and development. Key Highlights: 1. Technical role with real impact on industrial customers 2. Dynamic and collaborative work environment 3. Stable position in an established industrial company At Alier, we are looking for a technically skilled, customer-oriented individual who wants to work directly with industrial production environments, helping our customers improve their efficiency, performance, and results. This role combines **engineering, technical consulting, and collaboration in solution development**, serving as a key interface between the customer and the company. What will be your mission? To provide technical support to our industrial customers, identifying improvement opportunities, delivering value-added solutions, and contributing to the development of products and applications that generate tangible impact on their productivity and profitability. What will you do on a daily basis? * Conduct technical visits to customers’ production plants * Analyze processes and identify opportunities to improve efficiency and performance * Provide technical advice and specialized service * Participate in co-development and adaptation of products to meet customer needs * Manage technical projects related to applications and process improvements * Handle technical complaints and follow up until resolution * Propose and analyze laboratory tests to validate products both at Alier and at the customer’s site * Evaluate customer satisfaction and identify new collaboration opportunities * Deliver solutions generating tangible economic benefits for the customer **If your profile fits, what do we offer at Alier?** * A **stable position** in an established industrial company. * A technical role with real impact on industrial customers. * A dynamic and collaborative work environment. * Training and mentoring to support your integration. * **Working hours:** Split shift from Monday to Thursday, with flexible start time between 7:30 and 9 a.m., and departure from 5 p.m. onwards. Intensive Friday from 8 a.m. to 3 p.m. * Possibility of **remote work** for 8 hours per week * **Salary:** To be determined based on candidate profile * **Benefits** that truly matter, including a pension plan and a flexible compensation plan (health insurance, meal card, transport card, childcare) **What do you need to succeed in this role?** * Minimum 2 years of technical experience in industrial sectors. * University degree in Engineering, preferably Chemical Engineering. * Willingness to travel * Advanced level of English is mandatory. Other languages such as Arabic or Turkish are valued. * Knowledge of Power BI; AutoCAD is a plus. * Organized, solution-oriented, and detail-focused individual. * Collaborative attitude and clear customer orientation *We believe in diversity and equal opportunities. If you require any accommodation to participate in our selection process, please let us know. We’re here to help.

Source:  indeed View original post
David Muñoz
Indeed · HR

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