Guest Experience Advisor (Part-Time)

Description

Job Summary: This is an in-person, face-to-face Guest Experience Advisor role welcoming guests, engaging with them, resolving issues, and ensuring a positive experience for all. Key Highlights: 1. Engage actively with guests, addressing inquiries and resolving issues. 2. Promote a culture of "everyone leaves happy" with a proactive approach. 3. Represent the brand while handling feedback and administrative tasks. **Company Description** McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20\+ designer outlets in 8 countries. We are currently hiring for a **Guest Experience Advisor** to join our dynamic Guest Experience team at the **Designer Outlet in Málaga!** ***This is a permanent role, working 28 hours per week (4 days per week, 7 hours per day) on a rota basis.*** **Job Description** This is an in-person, face-to-face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. **What you’ll be doing…** * Actively engage with guests, addressing inquiries and resolving any issues. * Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach. * Promote additional products and services, meeting targets, and delivering a positive experience for all guests. * Proficiently handle face\-to\-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand. * Ensure accurate and timely completion of all administrative tasks, such as online gift card orders. * Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well\-organised and stocked with guest and brand information. * Promote a collaborative working environment, prioritising the guest in all endeavours. **Requirements** **You will…** * Be passionate about providing the best possible guest experience, going above and beyond to ensure guests are happy. * Have excellent people skills / ability to adapt communication to the situation and guest. * Be detail-oriented and a proactive problem solver. * Be able to communicate well verbally and in writing. * Be well organised with the ability to prioritise your own workload and multi\-task. * Possess good IT skills in Word, Excel and Outlook. * Have previous experience in a guest / customer-facing role (mandatory). * **Be fluent and confident in Spanish, English, and French/Arabic.** * Be available to cover shifts on a rota basis to support the opening hours of the centre, from Monday to Sunday from 10 AM to 10 PM. **Additional Information** **Why start your journey at McArthurGlen?** * You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more. * Be part of an international team of over 200 dedicated, guest-focused colleagues throughout the organisation. * Have guest experience ingrained in your professional background, having worked in hospitality and customer\-facing roles for most of your career. * Over 85% of our employees would recommend us as an excellent place to work. * Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels. At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact Recruitment@mcarthurglen.com