Customer Relationship Leader, Málaga

Description

Job Summary: We are seeking a Store Customer Relationship Leader to ensure an exceptional customer experience and lead team development across multiple channels. Key Highlights: 1. Collaborative and transparent work environment where your voice will be heard. 2. Continuous development and training for growth within the company. 3. Autonomy and accountability in a constantly evolving sector. **JOIN LEROY MERLIN AS A STORE CUSTOMER RELATIONSHIP LEADER AND TRANSFORM THE CUSTOMER AND TEAM EXPERIENCE** At Leroy Merlin, we are looking for a passionate and dynamic leader for the Store Customer Relationship Leader position. If you have experience in customer service, team development, and a commitment to excellence, this is your opportunity to take the next step. Your mission will be to ensure our customers enjoy an exceptional experience before, during, and after their visit to the store, across multiple communication channels. Simultaneously, you will lead and coordinate the team that makes this experience possible, ensuring everyone works aligned with established goals and standards. **Key Responsibilities:** * Manage the customer experience: You will work closely with Loyalty and Customer Knowledge teams to understand customer needs and deliver personalized solutions. * Lead and develop the team: You will be responsible for motivating and developing your team, ensuring each member is aligned with objectives and prepared to achieve them. * Coordinate internal communication: You will collaborate with the Store Director and HRBP to foster a positive work environment and promote smooth communication across all departments. * Foster social channel relationships: You will drive customer engagement through social media and promote in-store services. * Analyze data: You will use data to optimize services and ensure achievement of established objectives. **What We Offer:** * Exceptional work environment: At Leroy Merlin, we foster a collaborative and transparent environment. Here, your voice will be heard and valued. * Continuous development: We believe in continuous training for our employees so they can grow within the company. * Direct impact: Your work will not only influence the customer experience but also the development of your team and the evolution of the store. **Why Choose Us?** * A dynamic and united team: We value trust, teamwork, and transparency. Mutual support is key here. * Autonomy and accountability: You will have the opportunity to lead, learn, and assume responsibilities in a flexible environment with significant growth potential. * A constantly evolving sector: You will work in a sector full of opportunities, in an environment that never stands still and where you can always innovate and improve. If you are ready for an exciting challenge and want to join a team that values personal and professional growth, we are waiting for you!