End-User Sales Technician

Description

**Who are we?** **AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry.** **JOIN THE SMART COMFORT REVOLUTION!** **At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting\-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter — we want to hear from you!** . The **Inside Sales** position aims to manage and qualify incoming requests, identify commercial opportunities, and ensure their proper routing to the sales team. This role is key as the liaison between Customer Support and Sales, preventing opportunity loss and improving funnel efficiency. **Responsibilities and Tasks** ====================== **1\. Opportunity Management and Qualification** ------------------------------------------------ * Receiving, reviewing, and classifying incoming requests. * Identifying and qualifying commercial opportunities. * Collecting and validating information from prospective customers. * Registering and updating leads in the CRM (HubSpot). * Routing opportunities to the appropriate sales team. **2\. Commercial Support and Internal Coordination** ------------------------------------------------ * Acting as the liaison between Customer Support and Sales. * Providing administrative and commercial support to the sales team. * Managing centralized services and programs (Friend Plan, Employee Plan, etc.). * Coordinating with other departments to ensure proper request handling. **3\. Communication and Customer Service** ------------------------------------------ * Maintaining clear, professional, efficient, and customer-oriented communication. * Handling inquiries and requests while ensuring appropriate response times. * Drafting structured and concise commercial communications. * Ensuring a positive experience for both customers and internal teams. **4\. Follow-up, Processes, and Continuous Improvement** ----------------------------------------------- * Ensuring compliance with internal processes and correct use of corporate tools. * Monitoring KPIs and sales activity. * Identifying issues and improvement opportunities in funnel management. * Collaborating on process and methodology optimization. . If you share our values and love what we do, we want to meet you! Apply now and help us build the future of smart comfort.