Join our team at **NH Hotels & Resorts**, a global leader in upscale and mid-scale hospitality, renowned for our exceptional service and facilities. A brand with a strong presence across Europe and the Americas, now embarking on its journey in countries such as China. You will have the opportunity to deliver reliable guest experiences that combine value, location, and your own personal human touch. You can join us in our mission to make every hotel stay extraordinary—meeting the needs of guests seeking functional hotels and resorts with a natural, fresh style and friendly service. Be part of a brand just like you: functional, natural, down-to-earth, innovative, reliable, and friendly. **What will be your mission?** ------------------------- Temporary contract (8 months) As a **Front Desk Assistant**, you will be responsible for addressing guest needs upon arrival and departure, and for delivering an exceptional overall experience during their stay—aligned with the hotel’s vision and values regarding guest satisfaction. **What will you do?** --------------------------- * Support guest **check-in and check-out** processes, ensuring friendly and efficient service. * Welcome guests and provide information about hotel services and facilities. * Manage and route guest requests, inquiries, and issues to the appropriate department. * Collaborate on room assignments following Front Desk team instructions. * Handle reservations, modifications, and cancellations in accordance with established procedures. Inform guests about hotel services, activities, events, and local points of interest. * Promote additional hotel services and support cross-selling and up-selling initiatives. * Respond to telephone calls, emails, and other guest communications. * Perform administrative tasks typical of the Front Desk department. * Manage payments, billing, and basic cash handling operations in compliance with internal procedures. * Collaborate with other departments to ensure an excellent guest experience. * Adhere to company quality, service, and procedural standards. * Support the team during morning, afternoon, or night shifts as required by operational needs. **What are we looking for?** ------------------ * Prior experience in the Front Office department, preferably in a hotel of similar size and complexity. * Bachelor’s or diploma degree in Hotel Management or equivalent. * Fluency in the local language and advanced English proficiency are mandatory. * Familiarity with various software programs (Microsoft Office, TMS, etc.) and Front Office systems. * Customer service orientation. * Flexibility to respond to diverse work situations. * Strong communication skills. * Commercial orientation. * Ability to work independently and as part of a team. **Why choose us?** ----------------------- At **Minor Hotels Europe & Americas**, we are committed to shaping exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams—who also enjoy exclusive benefits such as: * Global experience—diversity across 150 nationalities. * Challenging professional development opportunities, both nationally and internationally. * A wide range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunity to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, with discounts at our hotels worldwide and exclusive privileges via our corporate loyalty program. **Thinking about your next challenge? Apply now!** Minor Hotels Europe & Americas fosters an inclusive workplace where everyone is valued and encouraged equally—so we warmly welcome individuals from all backgrounds and personal abilities.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
